Operations Manager- Service/Repair (Fort Worth)

Description

• Identity theft monitoring
• Administers company safety program. Includes performing safety audits on a weekly basis and stressing the importance of safety to all employees.
• Supervises superintendents and employees by providing direction and training, and communicating company policies, procedures and objectives. Includes hiring, and supervising performance management and progressive discipline.
• Maintains strong familiarity of company products by attending company training classes & reviewing factory equipment updates and supplier goods. Includes working with regional field trainers.
• Provides technical input to sales staff on the scope of work and materials needed to bid repair work. Includes calculating labor and material costs.
• Uses accounting reports and Map Point to review route management and callbacks. Includes making necessary changes to improve profitability.
• Administer parts program for contract service and repair to meet budget expectations and customer satisfaction.
• Monitors the three callbacks in 30 days program and take a lead in keeping cancellations under 3%.
• Works with Branch Manager and service and repair Sales Managers to address customers’ needs. Communicates daily with customers that have down cars.
• Visits job sites and performs quality audits to ensure that repairs are being completed efficiently and in a cost effective manner. Expectation is for a manager to spend four hours a day in the field working with technicians and meeting with customers.

Requirements

• Thorough knowledge of the elevator industry and general management methods within the elevator industry
• Maintains up-to-date knowledge of all federal, state and local elevator industry code requirements.
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Bachelor's degree (only to be substituted with extensive industry and management experience); or two years' experience managing on a branch departmental level; or an equivalent combination of education and experience
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form, and deal with several abstract and concrete variables
• Requires a valid driver’s license and a satisfactory Motor Vehicles Report.

Benefits

• 11 paid holidays each calendar year (10 fixed, 1 floating)
• Company-paid basic life insurance and AD&D
• Tuition reimbursement
• Medical, dental, and vision coverage
• Company-paid Employee Assistance Program (EAP)
• Paid sick leave, per company policy
• Company-paid short- and long-term disability insurance
• Optional life and AD&D coverage
• Health savings account (HSA)
• Flexible spending accounts (FSA)
• Supplemental medical plans
• Optional spouse and dependent life insurance
• Up to six weeks of paid parental leave (available after successful completion of 90 days of full-time employment)
• 401(k) Retirement Savings Plan with company match: Employees can contribute a portion of their pay on a pre-tax or Roth basis. The company provides a dollar-for-dollar match on the first 5% contributed.
• Pet insurance
• 15 days of vacation per year

Training + Development

Interview process

Visa Sponsorship

Security clearance