Customer Care Intern (Multiple Locations)

Description

• Support Field Managers and supervisors by coordinating homeowner assessments, service requests, and workflow processes.
• Each intern will have the opportunity to shadow all the various functions that go into the homebuilding process. This will give you a holistic view and appreciation for the homebuilding industry and, who knows, may even spark an interest in an area you didn’t know existed!
• Create and sustain positive customer relationships by maintaining clear communication, demonstrating professionalism, and adhering to legal and company protocols.
• Evaluate issues, perform root-cause analysis, and determine corrective actions, including minor adjustments or repairs.
• Oversee trade partners to ensure timely, high-quality completion of work orders, while managing accountability, back charges, and payment approvals within limits.

Requirements

• Must have authorization to work in the United States.
• Minimum of sophomore status. Rising juniors, rising seniors, or graduate students preferred.
• Curious and coachable, personable, and patient, action-oriented and accountable.
• Strong tech-savvy competency; experience with Excel and Microsoft Teams specifically.
• Our various Operations Internships are ideal for candidates pursuing a number of degrees including Business Administration, Finance, Construction Management, Engineering, Project Management, Marketing, Communication, Finance, Architecture, or similar degree.
• Minimum cumulative GPA of 2.5 at time of application or graduation preferred.
• Must be enrolled as an undergraduate or graduate student at the time of application or must have graduated the semester immediately preceding the start of the internship.
• Must be at least 18-years of age.
• High School diploma, GED, or equivalent education required.
• Strong organization skills, self-motivation, and learning agility to learn and adapt quickly in a fast-paced environment.
• Internship may include a capstone presentation or final project.
• Professional verbal and written communication skills.

Benefits

• Benefits: Temporary employees are eligible to participate in the Company's 401(k) Plan.
• Compensation: $20-22 per hour

Training + Development

Interview process

Visa Sponsorship

Security clearance