Develops Fortnite, Unreal Engine, Epic Games Store and game‑engine tools powering gaming and entertainment.
Our UX research team provides rigorous support and insights for all Epic games and products, acting as the voice of players and helping designers realize intended experiences. We combine qualitative and quantitative methods to deliver actionable findings that shape gameplay and product decisions.
The Director, Consumer & UXR leads, grows, and champions three specialized teams: User Experience Research, User Experience Data Research, and User Experience Playtest Research. Through deep methodological expertise, the director ensures the highest quality, fast, and legally compliant research insights across the company.
You will guide methodology and processes, advancing team capabilities while staying deeply aware of emerging insights. You will improve peer review, research design, analysis, and visualization across the groups. You will represent and champion user research data at the highest levels of Epic, building strong relationships with partners and senior leaders. Collaboration with insights and product management will create a complete picture of players, and you will oversee legal compliance for data collection and storage.
We seek candidates with 8+ years of leadership and 9+ years of UX research experience in the gaming industry. You must be an expert in research methodology, survey design, and delivering rapid, accurate insights, as well as possess strong communication skills to convey findings empathetically. A passion for games, familiarity with legal requirements, experience in detailed reporting, and proficiency with SQL or Tableau are essential. Additional experience in market research, consumer insights, and Unreal Engine is preferred.
Epic covers 100 % of medical, dental, vision HRA, long‑term disability, life insurance premiums for you and your dependents, and offers a competitive 401(k) match. Employees enjoy a robust mental‑well‑being program, unlimited PTO, paid sick time, and a sabbatical after seven years of service. Throughout the year we celebrate staff with events and company‑wide paid breaks.