Remote Bilingual Customer Support Specialist

Description

• You will support multiple programs using multiple platforms, providing a range of services, including customer service, visit scheduling, customer enrollment, program offering education, tech support, online support, and/or status updates
• Some programs utilize chat/email interactions with customers
• Supporting customers and tech inquires

Requirements

• Ability to thrive in an intensive environment, balancing customer support while navigating multiple platforms simultaneously
• Wide range of support scripts – verbatim, talking points, or simple usage guides
• Appreciation for goals and performance metrics
• High School Diploma or GED (required)
• Ability to type 35+ WPM
• Ability to hardwire internet, plug directly into router
• Internet speed that meets our minimum standard:
• Bilingual in English and Spanish (required)
• 10 Mbps upload / 20 Mbps download / 99% latency
• Minimum of 6 months of previous experience within a customer-facing environment required; Call Center experience in an inbound/outbound sales environment preferred
• Personal performance data and progress accessible in real time
• Experience handling inbound or outbound voice calls
• Expertly navigating a script

Benefits

• Employee Recognition Program – convert your recognition points into gift cards
• Two power connections
• Employee Assistance Program – offers benefits to help you manage daily responsibilities
• Comfort with a committed schedule with set lunches and breaks
• Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours
• 401(k) with company match
• You are scheduled to be on the phone throughout the entirety of your shift – no flexibility to answer the door or be on-call care for others during scheduled work hours
• Google: ‘free speed test’ if you are unsure
• We provide a laptop, software, and all necessary equipment
• Paid Volunteer Time: giving back to our communities is important to us
• Paid vacation, sick, personal and parental leave time
• Dedicated home office space, free of personal disruptions
• Access to on-demand training courses to advance further in your career

Training + Development

Interview process

Visa Sponsorship

Security clearance