Business Development Manager

• Manage full P&L responsibility for the business unit, providing regular performance updates to senior leadership.
• Implement process improvements and best practices to enhance efficiency, delivery timelines, and overall customer experience.
• Monitor and analyze financial data to control costs, improve margins, and drive strategic business decisions.
• Lead and manage a $50M business unit focused on customer care, business development, and project administration.
• Track market trends and customer needs to identify areas for solution development, upselling, or new service offerings.
• Partner with internal engineering, field services, and supply chain teams to align service delivery with business and customer goals.
• Serve as the primary point of contact for key customers, cultivating long-term relationships and ensuring high satisfaction.
• Drive continuous improvement and customer feedback initiatives, ensuring service excellence and value delivery.
• Address and turn around underperforming projects—especially those over budget—by implementing recovery plans and driving accountability.
• Identify and develop new business opportunities through current client relationships, project expansion, and referral networks.

We are seeking a strategic and results-oriented Business Development Manager to lead and grow a $50 million customer-focused business unit. This high-impact role blends operational oversight with direct customer engagement, driving both project execution and long-term client relationships. The ideal candidate has a strong background in industrial or manufacturing environments, excels in managing budgets and projects, and brings a business development mindset to enhance customer care, resolve issues, and contribute to revenue growth.

This is a highly visible, customer-facing leadership role that requires strong communication, financial acumen, and the ability to partner across internal teams and external stakeholders to deliver results.

• Proven experience managing budgets, business development, and project-based services with financial ownership (P&L).
• Excellent client-facing communication and relationship-building abilities.
• Bachelor’s degree in Business Administration, Management, or a related field.
• Demonstrated success in business development, account management, or customer engagement.
• Ability to manage competing priorities and complex projects in a fast-paced environment.
• Familiarity with customer service platforms, CRM tools, and project tracking workflows.
• Financial fluency with forecasting, budgeting, and cost control.
• Strong problem-solving skills with a hands-on, proactive leadership style.
• Local industry knowledge preferred; experience in a small to mid-size business environment is a plus.
• Strong leadership and decision-making capabilities, with a history of managing cross-functional teams.
• 10+ years of progressive experience in business management, operations, or customer-facing leadership roles within industrial or manufacturing settings.
• PMP certification is a plus but not required.