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Portfolio Executive -UAEN
wasl group
Supporting the Portfolio Manager in leasing and managing residential and retail properties, ensuring tenant satisfaction and positive community engagement.
14d ago
Junior (1-3 years)
Full Time
Dubai, United Arab Emirates
Onsite
Company Size
1500+ globally Employees
Service Specialisms
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Sector Specialisms
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Role
What you would be doing
lease documentation
tenant communication
unit preparation
feedback collection
leasing performance
property inspections
- Provide brokers with necessary information and support to ensure effective leasing of units.
- Ensure tenant communications and requests are addressed within specified timeframes.
- Ensure timely and accurate completion of all lease documentation.
- Conduct regular planned and unplanned inspections, providing feedback and guidance for service improvement.
- Manage the process of preparing units for new tenants post-lease termination, including coordination with maintenance teams.
- Promote retail tenants within the community to increase footfall.
- Solicit feedback from residents to identify improvement areas and increase overall satisfaction and retention.
- Maintain detailed and accurate records of all leasing activities, tenant interactions, and property conditions.
- Foster positive relationships to encourage lease renewals and reduce tenant turnover.
- Collaborate with the marketing team to create targeted marketing materials and campaigns.
- Conduct joint inspections with contractors, consultants, Projects, and the AMSS Team to identify property snags.
- Coordinate with internal teams to respond to tenant queries and concerns efficiently.
- Coordinate with the AMSS team for tender initiation when unresolved issues persist with contractors.
- Act as the primary point of contact for tenants, addressing inquiries, concerns, and issues promptly.
- Establish SLAs and KPIs for service providers and monitor performance to ensure compliance and service quality.
- Build and maintain strong relationships with local real estate brokers.
- Use effective communication strategies to resolve issues and restore customer trust.
- Assist the Portfolio Manager in developing and implementing leasing strategies for long-vacant units.
- Assist the Portfolio Manager in developing strategies to attract high-quality tenants to vacant retail spaces.
- Conduct final inspections to verify that units meet company standards before occupancy.
- Prepare regular reports on leasing performance, occupancy rates, and property status.
- Assist tenants with obtaining necessary approvals and NOCs for fit-out works.
- Review snags, prepare action plans for rectification, and oversee implementation until issues are resolved.
- Conduct property tours, handle inquiries, and manage tenant applications.
- Handle customer escalations promptly, maintaining positive relationships and ensuring customer satisfaction.
- Assist in negotiating terms and agreements with brokers as required.
- Partner with AMSS to enhance community amenities and ensure a high-quality living environment.
- Assist in actively marketing and leasing vacant residential units to potential tenants.
- Collaborate with marketing to develop resident engagement programs and community events.
What you bring
degree
salesforce
certificate
communication
experience
- Diploma / Bachelor’s degree in Business Administration, or a related field
- Good usage of the Systems example SAP and CRM ,Sales force.
- Emirati with a valid Emirates ID.
- Professional real estate certificate is desired.
- 1 to 3 years of professional experience in Property Management or Facilities Management
- Good communication and interpersonal skills, fostering positive tenant relationships
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- soliciting feedback from residents to identify improvement areas and increase overall satisfaction and retention.
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Company
Overview
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- Bring your expertise in software development
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- Bring your expertise in software development
- Bring your creativity and problem-solving skills
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- Bring your expertise in software development
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