Charitable housing association managing affordable homes across South East England.
undertake projects to design, configure, and implement solutions in line with business requirements and SLAs
Defining a problem and applying problem-solving methodology to make improvements and/or prevent reoccurrences of issues
log and update tickets in the ITSM system
create and maintain documentation relating to application setup, configuration, processes etc and ensure knowledge is shared with IT colleagues
provide ongoing customer contact throughout the lifecycle of the request/project
identify areas for improvement to benefit IT and the wider business
document configuration, processes, and test plans to continually improve performance and service
adhere to change management processes
identify root causes and mitigating actions
employ a strict testing regime
take ownership of application issues, ensure thorough investigation and effective resolution
Providing Application Support services
provide advice, consultancy and support on IT projects as required
work in collaboration with IT and business colleagues
Experience in developing Power Apps & Power Automate
Experience of leading on Software upgrades
SQL Server & Reporting Experience (SSRS, Restores, Debugging performance), including large data set import/exports
Configuration of the QL housing management system (in-depth knowledge) and its related systems (DRS, Versaa)
You will work within the IT Operations team and be one of the go-to people for core system support and improvements. You will have a passion for IT, a thirst for knowledge and will demonstrate proactive learning and innovative problem solving.
Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made.
Deep understanding of business processes in the housing sector
Excellent team working and customer service skills
Use proven communication, analytical, and problem solving skills to resolve issues to maximise the benefit of IT services
Bring your expertise in supporting and configuring the housing management system QL, and become part of our forward-thinking IT team as an Application Support Engineer. If you’re a proactive, dynamic Application Support Engineer who enjoys problem-solving, collaboration, and driving system improvements, we’d love to hear from you.
A general understanding of core infrastructure and networking in the cloud
Experience of systems migrations
Knowledge of finance processes & systems
annual salary: up to £55,000 per annum depending on experience
3 paid volunteering days in the local communities
Flexible working – hybrid options, modern offices, free parking & EV charging
Peer-recognition rewards platform
If you're ready to grow your career in a supportive, inclusive environment while helping to shape stronger communities, we’d love to welcome you on our journey. Together, we’re building a better future.
Generous pension scheme – up to 9.5% employer contribution via salary sacrifice
Family-friendly leave: Enhanced maternity, paternity, and adoption leave
Paid professional subscription (one per year)
25 days holiday, increasing with service, plus Christmas closure and buy options
Life cover and income protection
Mental Health First Aiders available to support
At SettleParadigm, we believe in creating an environment where our people feel valued, supported, and inspired to grow. Our comprehensive benefits and rewards package reflects this commitment.
Health cash plan – claim up to £1,800 for everyday health costs (plus free kids’ cover)
Car leasing via salary sacrifice (for permanent colleagues subject to conditions)
Funded training, qualifications & apprenticeships