IT Team Lead at F. Schumacher & Co. in New York, NY | USD90,000-115,000 | Kablio

F. Schumacher & Co.

About us Talk to us Privacy Terms & Conditions

Popular Jobs Blog Engineering & Design Management Trades & Technicians

Jobs in LondonReceptionist General Operative Marketing Data Analyst Cleaner Customer Service Project Manager Executive Assistant Electrician

Kablio AIIf you're someone who helps build and power the world (or dreams to), Kablio AI is your pocket-sized recruiter that gets you hired.

Copyright © 2025 Kablio

IT Team Lead

F. Schumacher & Co.

Designs and manufactures luxury wallcoverings and fabrics for residential and commercial spaces.

Lead internal IT helpdesk, manage support team, ensure SLA compliance and improve processes.

11 days ago ago

$90,000 - $115,000

Experienced (8-12 years), Intermediate (4-7 years), Expert & Leadership (13+ years)

Full Time

New York, NY

Office Full-Time

Company Size

300 Employees

Service Specialisms

Construction services

Project Management

Consulting

Engineering

Architecture

Design

Turnkey

Sector Specialisms

No specialisms available

Role

Description

helpdesk automation

endpoint management

ticket monitoring

documentation

trend analysis

escalation support

Preserve The Entrepreneurial Spirit
Develop and optimize helpdesk workflows, ticket routing rules, and automation
Maintain and improve internal documentation and the IT knowledge base
Monitor ticket queues and ensure SLA adherence and issue resolution
Identify trends in support issues and work with Tech Ops leadership on long-term solutions
Support endpoint management, asset lifecycle, and inventory accuracy
Handle escalations and provide hands-on technical support when needed
Manage and mentor a team of Tier 1 and Tier 2 support specialists
Collaborate with P&O on onboarding/offboarding processes

Requirements

ticketing

o365

endpoint management

it support

team lead

problem solving

Strong experience with modern ticketing systems (e.g., Jira Service Management, Zendesk, FreshDesk)
Comfortable with Microsoft o365 and SaaS administration
Solid understanding of endpoint management (macOS, Windows, MDMs like Kandji or Intune)
3–5+ years of IT support experience, with at least 1–2 years in a lead or supervisory role
Experience creating and managing internal IT documentation
Excellent communication and problem-solving skills
Prior experience in a fast-paced startup or growth-stage company (nice to have)
Familiarity with basic scripting or automation (bonus)
Practice Adaptability

Benefits

10 Company Holidays
Parental Medical Leave
Health Savings Account (HSA)
Paid Time Off (PTO)
Child Bonding Leave
Medical Coverage
Short-Term Disability (STD)
Employee Discount
Corporate Annual Profit Sharing
401K Plan
Dental Coverage
Bereavement Leave
Flexible Spending Accounts (FSA)
Vision Coverage
Prescription Drug Plan
Life Insurance
Long Term Disability (LTD)
Competitive Salary

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

1889 Founded

Year Founded

Established in 1889, the company has a long-standing history in luxury design and textiles.

renowned for its high-quality, innovative wallcoverings, fabrics, and fine home furnishings
has a long history of collaborating with designers and architects to craft exquisite interiors
portfolio includes a wide range of iconic products, from traditional damasks to contemporary patterns
brand serves both residential and commercial sectors, providing bespoke designs for luxury properties worldwide
notable for its commitment to craftsmanship, continues to lead the high-end textile industry

Culture + Values

Collaboration and team spirit are at the heart of the company culture.
A commitment to craftsmanship and the highest quality materials.
Continuous improvement and innovation to deliver exceptional results.
Passionate about creating beautiful, functional, and sustainable designs.
A focus on building long-lasting relationships with clients, partners, and employees.

Environment + Sustainability

Net Zero by 2050

Emissions Target

Committing to achieving net-zero emissions by the year 2050.

Ongoing efforts to reduce waste and energy consumption across operations.
Investing in sustainable practices and eco-friendly materials.
Dedicated to supporting initiatives that help preserve the environment for future generations.

Inclusion & Diversity

Articles