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Front Desk Agent
Marquee Hospitality
Front Desk Agent responsible for guest registration, payment processing, complaint resolution, and promoting hotel amenities.
16d ago
Entry-level, Junior (1-3 years)
Full Time
Kansas City, MO
Onsite
Company Size
80 Employees
Service Specialisms
Property Development
Hotel Management
Design
Asset Management
Consultative Hospitality Management
Sector Specialisms
Hospitality
Hotel Management
Hotel Development
Hotel Design
Asset Management
Hotel Brokerage
Hotel Financing
Loan/Note Sales
Role
What you would be doing
handle payments
issue keys
resolve complaints
greet guests
follow sops
maintain bank
- Report potential sales contacts to the sales department.
- Maintain effective communication through the use of meetings, logbooks, and bulletins.
- Accept payment for guests’ accounts both at the time of registration and at checkout.
- Follow all applicable Moonrise Standard Operating Procedures.
- Assist guests with laundry/dry cleaning needs.
- Adhere to all work rules, procedures, and policies established by the company including, but not limited to those contained in the associate handbook.
- Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift.
- Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests.
- Maintain a well-groomed, professional appearance at all times.
- Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.
- Know of incoming VIPs.
- Smile, have eye contact, and greet guests immediately.
- Completes shift closing accurately by getting appropriate approval signatures and authorization codes.
- Properly handle and account for keys.
- Operate or assist with shuttle or transportation. Service in a timely and courteous manner (If applicable).
- Maintain an open line of communication with each department.
- Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.
- Retrieves proper name and address verification and proper approval codes for cash and credit card paying customers.
- Adheres to hotel policies regarding the use of cash banks.
- Promptly respond to and resolve guest complaints.
- Ensure all customers establish credit upon check-in. Improves timeliness of cash flow by adhering to all established credit and inventory control procedures.
- Assist guests with luggage upon their arrival to and departure from the hotel Use guest names.
- Verifies all information on reservations check-in: name, address, method of payment, etc.
- Identifies and records special billing instructions and notifies accounting.
- Communicate pertinent information.
- Book reservations for those guests who approach the Front Desk.
- Answer the telephone promptly and properly being polite, courteous, and friendly.
- Aggressively seek and react to opportunities to sell rooms, including re-rents, and last rooms available.
- Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information.
- Actively solicit feedback from guests.
- Increase revenues by offering customers upgraded rooms and promoting hotel amenities and outlets.
- Ensure the protection of guests' room numbers.
- Handle messages, wake-up calls, mail, and faxes properly.
- Give adequate notice if going to miss work.
What you bring
hotel knowledge
regular attendance
professional conduct
compliance
flexible schedule
emergency knowledge
- Have complete knowledge of hotel rooms, function space, restaurants (if applicable), other outlets, and services.
- Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position.
- Be professional, responsible, and mature in conduct and behavior.
- Upon employment, all associates are required to fully comply with Moonrise rules and regulations for the safe and effective operation of the hotel facilities.
- Be available to help other departments in emergency situations.
- Be self-motivated and use time wisely.
- Openly accept critical/developmental feedback.
- Be knowledgeable and helpful about the local area, the hotel, and hotel services.
- Demonstrate proper selling techniques during the reservation and walk-in process.
- Be friendly, thorough, accurate, and efficient in taking reservations and performing Check-ins & Check-outs (If applicable).
- Be available to work a flexible schedule to include weekends and holidays, working Weekends (Friday, Saturday, and Sunday) and Holidays are required.
- Be knowledgeable of policies regarding emergency procedures and security concerns.
- Respond positively to new ideas.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- credit and address verification, proper approval codes for cash and credit card payments, and employment history verification.
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Company
Overview
Founded in 2012
Company Origin
The company was established by industry veterans with a focus on hospitality and property development.
Multiple IHG Awards
Industry Recognition
Recognized for excellence in hospitality, showcasing their commitment to quality and guest experience.
- Uniting multiple entities under a single, hands‑on management company.
- Based in Kansas City, expanded into Lawrence, KS and Woodbridge, VA, building a footprint around curated hotel experiences.
- Specialising in hotel management and property development, crafting contemporary, award‑winning designs alongside operations.
- Financial model emphasizes close partnerships with major brands like Marriott, Hilton, Hyatt and IHG to fuel strategic growth.
- Typical projects involve developing and operating mid‑scale hotels with inventive design, quality-driven construction, and daily oversight.
- Consultative, asset‑management approach that maximises performance.
- Boutique, relationship-driven style delivers big‑brand results with a personal touch.
- Led by principals with backgrounds in construction and finance, blending operational depth and financial precision.
- Designs praised for freshness and guest-centricity, standing out in secondary markets for high standards.
- Driven by a vision to scale further while maintaining close-knit project involvement, pairing modern hospitality with disciplined expansion.
- Our team members are the force behind our company, and make the company.
- Collaborative atmosphere of teamwork, flexibility and open communication.
- Hands‑on approach to learning and open interaction with ownership and management team.
- Recruit and cultivate the most savvy, talented team members and leaders.
- Empower team to succeed personally and create positive impact in the community and hospitality industry.
- Consultative hands‑on management style evident in product concept, award‑winning design/development and quality metrics.
- Develop strong, long‑term relationships with financial partners and clients.
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