Passenger Service Specialist - ATGHS (USN)

Versar Global Solutions

Provides full mission lifecycle engineering, environmental, security, IT and infrastructure services globally.

Manage passenger services and terminal operations for air terminal ground handling

25 days ago ago

Junior (1-3 years)

Contractor

Kuwait City, Al Asimah, Kuwait

Onsite

Company Size

2,000 Employees

Service Specialisms

Construction services

Project Management

Engineering

Consulting

Technical Services

Environmental Services

Design

Sector Specialisms

Power Generation

Utilities

Equipment Maintenance

Engineering

Ecological Services

Emergency Management

Transportation

Airfield Operations

Role

What you would be doing

visa assistance

baggage reporting

system verification

equipment monitoring

training oversight

info delivery

Ensure passengers are properly assisted with visa and passport issues as per developed procedures.
Perform Supplemental duties in Passenger Service or other work centers as required by Passenger Service Manager.
Work with remote sites to ensure timely delivery of passenger information as per the PWS.
Ensure proper posting of Space Available and Space Required passenger listings.
Ensure passengers are briefed on the AMC Commander’s comment box location and reports any issues to the Passenger Service Manager.
Ensure proper completion of the Mishandled Baggage Summary report as per the PWS.
Verify collection of orders for all flights as per the PWS and regulations.
Ensure funds are handled in accordance with establish guidelines and help the Passenger Service Manager to resolve issues found during internal audits.
Process Distinguished Visitors (DV’s) working with Protocol office.
Verify that processed passengers using automated / non-automated systems are accurate and ensure manual procedures are executed without error.
Ensure personnel are properly trained IAW applicable regulations and requirement of the PWS.
Ensure proper execution of the Lost & Found and Mishandled baggage procedures.
Monitor sterile passenger holding areas ensuring they are properly used and maintained.
Monitor the maintenance and operation of terminal security equipment and reports issues to the Passenger Manager.
Control all government provided equipment and ensure proper use; reports any issues to the Passenger Service Manager.
Verify personnel are properly enforcing hazardous/dangerous goods that are acceptable/unacceptable for passenger flights.
Ensure baggage is separated by destination as per the PWS.
Ensure passenger service functions are IAW AFI 24-605, Volumes, DTR 4500.9-R, Parts I and III and all guidance listed in the PWS.
Verify GATES X-man Excel file inputs are accurate as per the PWS.
Monitor and ensure mishandled baggage is documented as per the PWS.
Monitor transportation and lodging procedures for in-transit thru-load passengers are being completed as per guidance.
Enforce the screening exemption letter and provides the Passenger Manager updates when required.
Monitor personnel training and ensures compliance when determining travel eligibility.

What you bring

gates

cac

computer skills

terminal ops