Service Delivery Manager

Description

• Handling contract variations and small works opportunities, including estimating and quoting.
• Supporting digital transformation initiatives and identifying new service opportunities.
• Managing contracts related to the delivery of maintenance services for Railway Infrastructure. (signalling and Telecoms)
• Resolving customer issues quickly and effectively.
• Managing stakeholder relationships across internal teams, suppliers, and industry partners.
• Leading service delivery in line with KPIs, budgets, and safety standards.
• Driving continuous improvement through contract reviews and performance metrics.

Requirements

• Demonstrated experience in service delivery management.
• A solid understanding of ITIL (ideally Foundation Level V4), or a willingness to gain certification—with the ability to apply it pragmatically.
• A background in rail infrastructure or another safety-critical industry, coupled with a genuine interest in learning more about the rail sector.
• Flexibility to support major escalations outside of standard office hours when needed.
• Strong leadership and communication skills that inspire confidence and clarity.
• The ability to grasp technical concepts and contribute meaningfully to contract-level discussions.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance