Senior, Business Process Owner - Strategic Programs
American Water
Lead design, documentation, and optimization of hire-to-retire processes for AW2030.
14 days ago ago
$68,640 - $114,660
Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Camden, NJ
Hybrid
Company Size
6,800 Employees
Service Specialisms
Water Treatment
Water Distribution
Environmental Services
Infrastructure Management
Water Resources Management
Sector Specialisms
Water Quality
Wastewater Service
Infrastructure
Water Treatment
Water Distribution
Water Testing and Analysis
Water Resources
Regulatory Compliance
Role
What you would be doing
process design
kpi monitoring
workshop facilitation
process documentation
process optimization
sme engagement
- Engage Business Subject Matter Advisors (SMAs) to validate and refine process designs.
- Monitor process performance using KPIs and assist in continuous improvement initiatives.
- Coordinate with IT and other key organizations to ensure process designs align with system capabilities and constraints.
- Identify employee pain points and process inefficiencies to share with the Process Architect and Process Leads.
- Help facilitate cross-functional workshops to align process decisions, business requirements, and integration points.
- Contribute to the development of key process artifacts, including: Process Hierarchies, Business Process Documents (BPDs), Functional and Configuration Design Documents and Requirements Traceability Matrices (RTMs).
- Assist Process Leads in executing process improvement opportunities based on AW2030 wave initiatives.
- Guide Process Analysts in work activities including process updates, requirements documentation, etc.
- Collaborate with Process Architect and Process Leads to ensure alignment with end-to-end value stream process architecture and documentation standards.
- Design, document, implement, and assist in ongoing optimization of assigned processes within a value stream.
- Incorporate internal controls, regulatory requirements, and quality standards into process designs.
- Engage SMAs to gather insights and validate business requirements.
- Design and maintain detailed process documentation, including workflows, policies, and standard operating procedures for assigned processes.
What you bring
ms365
sap
process modeling
bachelor's
5+ years
communication
- Ability to analyze data to identify areas for improvement and implement solutions.
- Advanced proficiency of MS365 (Excel, PowerPoint, SharePoint, Teams, etc.).
- Ability to manage multiple tasks at once.
- Understanding of American Water’s organization within a particular value stream including teams, roles, systems, and processes.
- Ability to work effectively at different levels in the organization, across functional areas, and with vendors like consultants, system integrators, etc.
- Strong communication and stakeholder engagement within the value stream organization.
- Knowledge of process modeling methodologies.
- Typically requires 5+ years of relevant experience, including 3 + years in process ownership, business analysis, and/or operational excellence roles.
- Knowledge of compliance, risk, and quality considerations in process design.
- Familiarity with current American Water systems used within the value stream and typical employee pain points across processes.
- Bachelor’s degree or equivalent experience required.
- Demonstrated ability to perform in challenging situations.
- Ability to highlight downstream impacts of process change, and/or identify the correct value stream teams to understand impacts
- Knowledge of enterprise-wide systems (SAP preferred, MapCall, Coupa, etc.).
- Up to 50% travel
- This role for the AW2030 Program will be full time, and you will be committed to this program for a minimum of one year. We are invested in your development and supporting your career with American Water.
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Interview process
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Company
Overview
Since 1886
Year Established
The company was founded in this year, marking the beginning of its journey in water and wastewater services.
14M+ People
Serve Millions Daily
The company delivers water and wastewater services to over fourteen million people across the United States.
24 States
National Presence
The company operates and provides essential water services in a significant portion of the U.S., covering two dozen states.
130+ Years
Legacy of Excellence
With over a century of experience, the company has built a reputation as a leader in water systems and operations.
- Provides vital water and wastewater services, ensuring communities have access to clean water.
- Has a long history of managing water infrastructure in partnership with municipalities.
- Recent projects include modernizing infrastructure, expanding service coverage, and improving water treatment facilities.
- Known for innovation in water management, offering sustainable solutions to modern water challenges.
- A trusted provider for residential, commercial, and industrial customers across the U.S.
- Safety first – safety is our top focus for every employee, customer and community we serve.
- Trust, dignity & respect – being dependable, honest, transparent and accountable; ensuring everyone is acknowledged, heard and empowered to thrive.
- One team – leveraging our size, scale and expertise to act as a cohesive team working towards a greater purpose.
- Environmental leadership – delivering clean, safe, reliable and affordable services while acting as a trusted steward of our most precious resource.
- High performance – committed to excellence in everything we do, executing to the best of our abilities and addressing issues quickly and transparently.
75% reduction
Injury Rate Improvement
The injury rate has been reduced by 75% since 2018, demonstrating a strong commitment to workplace safety.
20 billion kWh
Solar Energy Generation
Deployment of solar panels at six treatment facilities generates approximately 20 million kWh annually.
6.4 billion gallons
Water Saved
Leak-detection technology has prevented the loss of 6.4 billion gallons of water per day over five years.
≤1%
Affordable Water Bills
Average residential bills are capped at ≤1% of median household income, ensuring affordability.
- Medium‑term GHG goal: reduce scope 1 and 2 emissions by 50% by 2035 from a 2020 baseline.
- Long‑term GHG goal: achieve net zero scope 1 and 2 emissions by 2050.
- Water delivery efficiency: by 2035, reduce water delivered per customer 15% vs 2015 baseline.
- Water system resilience: by 2030, increase Utility Resilience Index by 10% vs 2020 baseline.
- Drinking water quality compliance tied to employee compensation via Annual Performance Plan.
- Infrastructure investment: billions annually, including $28–32 billion over ten years to modernize assets, boost resiliency, reduce leaks and enhance water quality.
- In 2022, water‑line replacement rate was 136 years—well ahead of nearly 200‑year industry average.
#11 Ranking
Forbes Best Employers for Diversity
Recognized as one of the top employers for diversity in the U.S.
4 Years
Consistently top-scoring utility in the Disability Equality Index.
2022 Pay Equity
Conducted a comprehensive pay equity analysis across the organization.
Four Consecutive Years
Included in the Bloomberg Gender Equality Index for four years.
- Chief Inclusion Officer (dual-reporting to CEO & CHRO) leads ID&E strategic plan.
- Inclusion & Diversity Advisory Council provides governance and guidance for ID&E efforts.
- Four employee business resource groups launched: female empowerment; Black/African American; LGBTQ+; caregivers & disability.
- Social-goal tracking includes % female and racial/ethnic diversity based on self-identification.
- Annual Performance Plan includes Employee Diversity as performance metric.
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