Description

• Coordinate with Field Service, Warranty, Quality, and Sales to provide feedback to Product Management regarding needs shown in the field for new products or enhancements of existing products.
• Counsel Business Unit Sales, Engineering staff, and HVAC professional community on how to resolve complex application issues.
• Validate user-reported product application bugs (e.g. confirming reported variance in MPro and Diamond System Builder (DSB) selection tools)
• Collaborate with business stakeholders to understand requirements, set priorities, and ensure solutions meet organizational goals.
• Draft application guides for specialty METUS products such as QAHV, LEV Kit, Smart Multi, ecodan®, ecodan®Pro, CAHV, etc.
• Provide technical and application support on HVAC products to improve and increase the knowledge and specification of METUS Products.
• Collaborate with MPro and DSB teams by advising them on new application rules or considerations that could impact system configuration or selection and sharing feedback on common issues or areas of improvement in MPro and DSB selection tools.
• Draft application notes for topics requiring guidance beyond that which are contained within the factory manuals.
• Utilize METUS continuous improvement methodologies to improve processes and create value for our customers.
• Work with Product Management, Marketing, External Utility Groups, Vertical Markets, IGR, and the others in a cross functional capacity
• Draft, update, and maintain Applications training materials and content.
• Review and as appropriate create technical documentation including, but not limited to, application notes, installation manuals, operations manuals, schematic drawings, submittals, engineering data, and white papers.
• Create and maintain guide specifications for all new products and integrate them into the automated guide spec tool as well as MPro and DSB.
• Support Product Management in field trials and data monitoring.
• Respond to and resolve customer inquiries received through our feedback platforms, ensuring prompt and professional communication.

Requirements

• Bachelor degree in Mechanical Engineering, or equivalent work experience required.
• Experience in designing Variable Refrigerant Flow (VRF) systems, required.
• Ability to translate complex thoughts and ideas and communicate them in an easy-to-understand way.
• Exceptional organizational skills with the ability to manage and prioritize.
• Exceptional written and verbal communication skills, with the ability to convey complex information clearly and effectively to diverse audiences.
• Proficient computer skills including Microsoft Office Suite.
• Experience with AutoCAD, Revit, Bluebeam and/or other digital drawing tools, a plus.
• Experience with Lean principles or continuous improvement, preferred.
• Strong analytical and problem-solving skills.
• Ability to travel 30% for various Company meetings and training both domestically and possibly Internationally.
• Ability to adapt quickly to changes in goals and objectives.
• 3+ years HVAC industry experience.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance