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Warranty Services Coordinator
Amrize
Coordinate warranty services including processing leak notifications, auditing contractor invoices, managing warranty-related documents, and educating contractors on quality programs.
19d ago
Junior (1-3 years), Intermediate (4-7 years)
Full Time
Nashville, TN
Field
Company Size
100 Employees
Service Specialisms
Construction services
Project Management
Consulting
Engineering
Architecture
Property Development
Design
Technical Services
Sector Specialisms
Building Materials
Building Envelope
Commercial
Residential
Infrastructure
Role
What you would be doing
research
purchase order
invoice audit
warranty management
warranty education
quality assurance
- Research and document findings based on specific needs of the project
- Communicate terms of purchase order to contractor
- Audit invoices to control expenditures
- Ensure each warranty expenditure is justified, effecting total expenditures for Amrize Building Envelope
- Recoup expenditures for repairs made but not covered under the terms of the warranty
- Document findings to ensure clear communication between HBE and building owners and contractors
- Encourage contractors to be proactive and responsible for their workmanship, resulting in less warranty expenditures
- Integrate new businesses into current operating systems
- Verify contractor stayed within limits of repair rates, purchase order, and industry standard cost
- Issue work order/purchase order to contractor to respond to leak notification, based on contractor base, quality rating, and geographical location
- Educate building owners on terms of warranty coverage
- Educate contractors on Quality program
- Learn components of newly acquired businesses, including types and terms of warranties, systems and technology
- Research cancellations and suspensions from past due invoices
- Ensure the needs of the building owners are met within limits of warranty terms and conditions, effecting future business
- Resolution of problems with response time of contractor, reoccurring leak issues, and accuracy of repairs
- Input of data and codes for historical purposes
- Research specific jobs that will require the involvement of the Warranty Services Investigators
- Resolve owner’s issues with billing and collect monies due
- Manage time to ensure timely completion of specific projects along with daily responsibilities
- Assist management with the design and implementation of policies and procedures that fit the needs of the new business and agree with current Amrize Building Envelope policies
- Build industry quality standard by holding contractors accountable for their workmanship
What you bring
ms office
crm
sap
teamwork
roofing knowledge
warranty knowledge
- Knowledge of all types of warranties
- Proficiency with computers, including MS Office applications, CRM, and SAP.
- Knowledge of standard repair procedures
- Capable of working as part of a team as well as individually.
- Possess a strong mind set for dealing with difficult customers and situations.
- Knowledge of multiple computer systems
- Roofing knowledge (practical or understanding of the industry) and/or warranty claims experience is a plus.
- Ability to manage and prioritize duties and tasks.
- Strong written, communication, and organizational skills.
- Knowledge of terms and conditions of warranties
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- yes, background checks are mentioned in the job description
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Company
Overview
- Founded with a commitment to excellence in engineering and construction, the company specializes in delivering complex projects across various sectors.
- The company has rapidly expanded, offering cutting-edge solutions in energy, utilities, infrastructure, and transport.
- Known for its technical expertise, it handles projects of varying scales, from large infrastructure developments to niche, highly specialized tasks.
- With a focus on sustainable growth, the company partners with leading firms to drive innovative solutions and efficient project execution.
- Proudly transforms ambitious ideas into reality, tackling some of the most challenging and impactful projects across the globe.
- Innovative thinking
- Collaboration
- Customer-centric approach
- Continuous improvement
- Results-oriented
- Integrity
Net Zero by 2050
Long-term sustainability target
The company aims to achieve net-zero emissions by the year 2050, aligning with global climate goals.
- Commitment to reducing carbon footprint
- Focus on sustainable practices in operations
- Use of renewable energy sources
- Ongoing waste reduction programs
- Building a diverse and inclusive workforce
- Supporting gender balance across all levels
- Continuous efforts towards creating a welcoming environment
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