Maitre'd at Faena in New York, NY | USD30-30 | Kablio

Role

Lead all host stand operations, managing seating chart, waitlist, and pacing strategy
Maintain open communication with management regarding floor flow and service gaps
Coordinate with kitchen and floor managers to ensure smooth table turns and guest satisfaction
Personally welcome high-profile and returning guests, ensuring appropriate recognition and service alignment
Handle guest complaints or seating concerns discreetly and effectively
Train and supervise host team members, ensuring service consistency and appearance standards

Endure various physical movements throughout the work areas
Excellent communication and conflict resolution skills
Elevated guest service instincts and leadership presence
Track record of handling VIP clientele with discretion and confidence
Medium Work: Exerting up to 40 pounds of force occasionally, and/or 20 pounds of force frequently, and/or up to 10 pounds of constantly moving objects, may occasionally lift and/or move up to 25 pounds
Excellent memory for faces, names, and guest preferences
Highly organized, with a natural command presence
Ability to move safely in uneven terrain or in confined spaces
Remain active, constantly moving, or prolonged periods sitting at a desk and working on a computer throughout work shift
Clear communicator with a talent for pacing and prioritization
Strong knowledge of reservation platforms and guest management tools
Strategic mindset with a calm, polished demeanor
3+ years of experience in a high-volume or fine dining setting, including team leadership

Information not given or found

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Company

Founded with a vision to blend art, design, and luxury into every experience.
A pioneer in transforming urban spaces through its iconic hotels, residences, and cultural institutions.
The company has developed some of the most luxurious and artistic resorts worldwide.
Known for its high-end properties, including hotels, residences, and commercial spaces.
Specializes in creating immersive environments where architecture meets culture and luxury.
Projects span across major global cities, focusing on luxury, art, and hospitality design.
They consistently collaborate with renowned architects, artists, and designers.
Recognized for its cutting-edge architectural designs and commitment to delivering exceptional experiences.

Hosts Earth Day and World Ocean Day public events including beach cleanups, open-water swim challenges and educational programming on water quality and marine ecosystems.
Offers farm-to-table dining at Campo with locally sourced ingredients and use of sustainable Zero Acre sugarcane oil.
Faena House residential building features energy-efficient lighting/appliances, advanced climate control systems, water-saving fixtures and irrigation, passive cooling through native landscaping and natural ventilation.
Faena House uses recycled and locally sourced construction materials and maximizes natural light to reduce artificial lighting.
Passive architectural design in Miami reduces need for mechanical cooling and irrigation.
No publicly stated net-zero target date on official channels.

No publicly available DEI strategy or gender statistics on official website or LinkedIn.