Senior block manager

Description

• Work with head of department to respond to requests for proposal, tenders and presentations.
• Liaise with Client Accounts on service charge income and expenditure
• Monitor, control and review the monthly and quarterly expenditure against the budget in conjunction with the line manager and partner
• Supervise and monitor the maintenance and updating of the computerised property records system including all contract records and contractor listings
• Approve and sign all letters to lessees in relation to the annual budget of service charge expenditure and the reporting of the final accounts
• Responsible for the day to day monitoring and control of all aspects of health and safety and ensure compliance at all times with current legislation
• Authorise all invoices received for payment being satisfied that the works or supply represented by the invoice has been properly incurred and satisfactorily completed or delivered
• Work with head of department to pro-actively plan new business strategy
• To manage relationships with Key stakeholders
• Liaise with tenants, lessees and residents associations as and when required and to attend meetings
• Ensure that the required consultation takes place with lessees in respect of the budget of expenditure and that clear explanatory notes concerning the budget are prepared for the benefit of lessees
• Ensure the regular inspection of all managed buildings and the maintenance of notes concerning those inspections and records and information on health and safety matters
• Ensure the effective planning and management of all maintenance and repair work and monitor and control all regular maintenance contracts. Inclusive of specifying, tendering and supervising works where necessary.
• To ensure that all insurance claims are properly made, estimates obtained for work and to monitor the processing of such claims through the underwriters.
• Manage all on site and client staff for whom the Team Lead acts as line manager and to supervise key functions of work of all other support staff working under the Team Lead.
• Manage the preparation of detailed annual budget of anticipated expenditure for each property in accordance with the service charge procedures within the portfolio.

Requirements

• ASSOC RICS
• Prior experience of preparing service charge budgets as well as experience of managing maintenance/repair works and dealing with insurance claims
• To have a good understanding of lease management as well as the head lease, and ensure this is adhered to
• Able to communicate effectively with Clients, Leaseholders, Contractors
• Experience of dealing with resident's associations and representing managing agents at AGMs
• Driving license
• Demonstrable record of delivery to Clients in the UK Real Estate market, with a background in block management
• Experience of managing a team
• Good working knowledge of all aspects of residential block management including health and safety and all legislation, guidance notes and recommendations made in respect of residential property management either by Statute, by the RICS or by TPI
• Relevant Health & Safety training
• IOSH (Institution of Occupational Safety and Health)

Benefits

• Discounted private medical insurance for family cover
• Hybrid working - to give you the flexibility you need
• Enhanced auto enrolment pension scheme - to help you save for the future
• Life assurance - to protect your loved ones should the worst happen
• Discounted critical health insurance and more
• Interest free season ticket loans
• Purchasing up to 5 days additional holiday
• Discounted gym membership
• Discounted dental insurance
• Holidays: 25 days increasing in line with length of service to a maximum of 30 days
• Cycle to work scheme - discounted bicycles
• Employee Assistance Programme - 24/7 health & wellbeing support
• Flu and eye care vouchers - to keep you healthy
• Platform hosting 1000s of discounts at your favourite retailers, restaurants, supermarkets, leisure & days out venues, gyms and more
• Family & wellbeing policy - including enhanced maternity pay, menopause support, neurodiversity support, carer support, company sick pay and much more
• Help@Hand Remote GP app - to give you and your family access to medical experts quickly

Training + Development

Interview process

Visa Sponsorship

Security clearance