Facility Solutions Manager at City Wide Facility Solutions in Tacoma, WA | USD63,500-95,000 | Kablio

Role

Leveraging City Wide's CRM system to monitor client interactions and service effectiveness
Carrying out regular assessments and quality control checks, swiftly addressing any emerging issues
Tracking client satisfaction metrics and compiling detailed reports for management evaluation
Working alongside internal teams to resolve challenges and execute effective solutions
Managing client accounts to ensure retention and growth through outstanding service delivery
Guiding operational teams while ensuring comprehensive training and development initiatives are implemented
Nurturing relationships with contractors and suppliers, guaranteeing quality and compliance with service agreements

Demonstrated ability to manage multiple priorities and deliver results in a fast-paced environment
Strong interpersonal and communication skills, both verbal and written
A proven track record in client management and business development
Ability to travel to client locations as needed; reliable transportation is required
A minimum of 1-2 years of experience in facility management or a related field
Bachelor's degree in a relevant discipline is preferred
Proficiency in Microsoft Office Suite and familiarity with CRM systems

Life insurance paid by company
Company issued equipment (cellphone, laptop, and tablet)
Uncapped Bonus and Commissions Potential
Mileage reimbursement
8 paid Holidays
401k + 4% match by company
Base Salary $63,500 - Total Compensation Year 1 - $85,000 - $95,000 based on performance.
Dental, medical and vision insurance

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Company

Founded with a vision to revolutionize facility services, City Wide Facility Solutions has grown into a nationwide leader in facilities management.
Providing a wide array of services, the company offers tailored solutions to businesses, streamlining operations and enhancing efficiency.
The company excels in commercial and industrial sectors, handling everything from janitorial services to maintenance and specialized facility needs.
Known for its flexible service delivery, City Wide offers customizable plans that cater to unique client requirements.
Their expertise spans various industries, ensuring businesses from different sectors can rely on City Wide for seamless facilities management.
With a commitment to operational excellence, City Wide consistently meets the demands of large-scale facilities, offering a balance of quality and value.
City Wide prides itself on its ability to handle both routine and complex projects with professionalism, from simple cleaning tasks to comprehensive facility overhauls.

Commitment to reducing environmental impact through sustainability initiatives
Encouraging energy-efficient practices and use of environmentally friendly products
Focus on waste reduction, recycling, and responsible disposal
Work to ensure sustainable operations at all locations
Active pursuit of energy conservation goals

Promote a culture of inclusion by valuing diverse perspectives and backgrounds
Support equal opportunities for all employees regardless of gender, ethnicity, or background
Ensure fair and equitable compensation for all employees