Lead Business Analyst

Description

In this exciting role, you’ll lead and develop our Business Analysis capability setting the standard for high-quality, benefits-driven analysis that underpins the success of our transformation programmes. You’ll manage a talented team of Business Analysts, guiding their professional growth and embedding best practice across the organisation.

• Reviewing business processes and customer journeys to identify opportunities for optimisation and improvement.
• Overseeing capacity planning and forecasting to ensure analyst resource is allocated effectively across projects.
• Leading the testing service within Business Change, coordinating business-led testing cycles, ensuring quality solutions, and capturing lessons learned.
• Leading the Business Analyst team, holding 1:1s, supporting development, and establishing a strong community of practice.
• Working with the Head of Transformation to evolve our Business Analysis service and support the delivery of strategic initiatives.
• Embedding a benefits-focused approach, ensuring that value, costs, and outcomes are clearly defined and evidenced.
• Partnering with stakeholders at all levels to understand business needs, identify opportunities, and define requirements that shape the right solutions.

Requirements

whg is committed to safeguarding and promoting the welfare of our customers and communities. Please note that for some roles, a Disclosure and Barring Service (DBS) check may be required as part of our pre-employment screening process.

Are you a confident and collaborative Business Analyst leader ready to shape how we deliver change at whg?

Contract: Full Time, Permanent, 37 hours per week (minimum two days in the office)

• A Degree in a relevant subject area or qualified by experience.
• Knowledge and ability to conduct rigorous analysis and testing, utilising techniques such as Persona Development, Customer Journey Mapping, Requirements Engineering, Benefit Analysis, Change Impact Assessments, Pulse Surveys, Requirement Traceability, Test Cases/Scripts etc.
• Experience of agile or waterfall project delivery and business analysis methodologies.
• A professional qualification in Business Analysis (e.g. BCS Diploma, IIBA CBAP®) or significant experience at senior level.
• Experience of managing and leading a team, undertaking all duties associated with direct line management.
• Experience of reporting project updates to Programme Boards and senior stakeholders.
• Excellent communication skills able to turn complex information into clear, actionable insights.

Benefits

In return, you will receive a competitive salary, 27 days annual leave (plus Christmas shut down), a defined benefit pension scheme, health cash plan, a range of shopping and leisure discounts.

At whg, we are dedicated to providing affordable homes across the Midlands and creating sustainable communities. We believe everyone has the right to a safe and secure home, which is the foundation for a successful life. Our values— Trustworthy, Respectful, Accountable, Collaborative and Excellent — guide our work and our commitment to creating an inclusive workplace where everyone can thrive.

Salary: £55,552 - £58,414 per annum plus excellent benefits

We have been recognised as a top employer in the prestigious Sunday Times Best Places to Work 2025. The awards celebrate the top employers in the UK who are leading the way in employee pride, job satisfaction and wellbeing, as well as reward and recognition.

We are output focused and flexible and believe in giving colleagues the right balance of autonomy and support to enable them to work to their full potential. Despite the high expectation for performance and delivery, we are committed to ensuring colleagues have a healthy work-life balance and able to work in agile ways which support them.

Training + Development

Interview process

Visa Sponsorship

Security clearance