Resident Service Coordinator

Description

• Create consistent outreach and communication with residents including completing new resident assessments, newsletters, flyers, monthly calendars, telephone calls and door knocking.
• Assist residents at multifamily properties (individuals and families) and senior properties (elders, and non-elderly residents with disabilities). This includes support to maintain living independently through collaboration and coordination of programs with wellness nurse/health care agency to address common health concerns such as, fall prevention, nutrition, grief and loss, medication management, dealing with incontinence, healthy weight loss, brain health/improving cognitive functions and general social-emotional wellbeing.
• Assess and coordinate resident referrals and resources by recommending solutions to resolve resident issues impacting their life and refer them to suitable community services, resources and entitlement programs, as appropriate.
• Collaborate with property management team to develop program budgets that reflect needs of the resident population and that comply with program finance obligations.
• Build relationships with residents to better understand their aspirations and goals and connect them with local resources and opportunities.
• Operate in a timely manner, with consistency and a high level of integrity and professionalism; provide excellent customer service to residents and partners.
• Create partnerships with local organizations to successfully implement community engagement initiatives including implementation of required contracts.
• Lead coordination of resident support and resources on housing stabilization issues such as late rent payments, housekeeping, and other lease violations.
• Use Beacon’s data collection and analysis systems to document services provided to residents and outcomes achieved.
• Track and monitor the property’s Community Engagement budget.
• Processes Reasonable Accommodation requests for residents with disabilities.
• Collaborate with the property management team and attend weekly meetings as required.

Requirements

• Bachelor’s degree with a focus in social work, human services, public health, or community development and/or 3-5 years’ equivalent work experience providing services in a Housing/Multi-Family housing environment, or a private, non-profit social service organization serving youth and families / seniors and people with disabilities.
• Excellent communication, organization, problem-solving and writing skills.
• Experience working with youth and families and issues relating to workforce development, youth enrichment, education and asset building.
• Knowledge of federal, state and local policies affecting housing is a plus.
• Proficiency with technology and an interest in learning how to integrate new technology-based tools and resources into programming.
• Bilingual in English and dominant language of minority in community i.e., Spanish, Cape Verdean, Haitian Creole, Mandarin Chinese, Russian, etc. is a plus.
• Ability to collect, track and understand data in order to assess programs and partnerships and inform strategies.
• Knowledge of Yardi, Property Management databases, FamilyMetrics is a plus.
• Proficiency with MS Excel, PowerPoint, Word, Outlook and other computer programs.
• Capable of building and maintaining positive relationships with a wide variety of stakeholders, including but not limited to, residents, senior staff, volunteers, interns, and community partners
• Ability to work some weekends and evenings is required.
• Ability to understand and respect values, attitudes, and beliefs that differ across cultures and to respond appropriately to these differences with residents in planning, implementing, and evaluating programs and services.
• Experience working with older adults, and issues relating to isolation, health and wellness and other social determinants of health.

Benefits

• Access to an Employee Assistance Program (EAP), Childcare & Eldercare Support, Career Development and Advancement Opportunities…and more!
• Health & Wellness Benefits. We offer plans for quality medical, dental, and vision coverage to all employees regularly scheduled to work a minimum of 24 hours or more per week. HSA/FSA options are also available.
• Retirement planning. We offer a 401k program with a company match.
• 100% Company-Paid Life Insurance. With affordable options to elect voluntary life, critical illness, hospital care or accidental injury coverage.
• Work-Life Balance. On top of offering 13 paid holidays per year, we have an attractive paid time off policy that includes vacation days, personal days, sick time, wellness days, summer flex time, volunteer days and early close Fridays.

Training + Development

Interview process

Visa Sponsorship

Security clearance