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Tool Repair Coordinator - Manchester, NH
Hubbell Incorporated
Facilitate tool repair process, provide customer service, and maintain documentation.
14d ago
Experienced (8-12 years), Intermediate (4-7 years)
Full Time
Manchester, NH
Field
Company Size
17,700 Employees
Service Specialisms
Electrical Products
Power Systems
Lighting Solutions
Automation
Industrial Controls
Electrical Distribution
Energy Management
Electrical Components
Sector Specialisms
Commercial
Data Center
Healthcare
Industrial
Institutional
OEM
Fuels
Power & Utility
Role
What you would be doing
continuous improvement
prioritize repairs
order placement
answer queries
maintain drawings
log orders
- Develop Continuous Improvement projects.
- Prioritize repairs for the tool repair technical team.
- Place orders and determine pricing for new replacement tools.
- Answer live incoming customer queries by phone, chat and email.
- Maintain the Burndy Tool Maintenance System files
- Create outbound shipments for repaired tools
- Provide reporting on tool repair aging, revenue, and repair throughput.
- Maintain and distribute sales drawings.
- Log tool repair orders into SAP and SaleForce.
What you bring
customer service
communications skills
sap
ms office
composure
- Prior Customer Service experience preferred
- Excellent communications skills
- SAP experience a plus
- MS Office proficient
- Maintain composure and positive attitude in an extremely fast paced team environment
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- prior customer service experience preferred
Company
Overview
Founded 1888
Year of Establishment
The company was established in 1888, marking the beginning of its journey in electrical innovation.
$5.6B Global Sales
Annual Revenue
Generated over $5.6 billion in global sales in 2024, showcasing its significant market presence.
100 Global Sites
Manufacturing Footprint
Operates nearly 100 global manufacturing sites across continents, highlighting its extensive production network.
Fortune 500
Market Ranking
Ranks among the Fortune 500, underscoring its position as a leading global enterprise.
- Products span from high-voltage grid components to connectors, lighting fixtures, wiring devices, and data-center infrastructure.
- It serves markets ranging from utilities and renewables to commercial construction, healthcare, OEMs, telecom, and residential.
- Notable projects include equipping smart grids, powering hospitals, wiring data centers, and supporting wind and solar farms.
- It traces its roots through a century of innovation, adding major acquisitions like Ohio Brass, Burndy, Aclara to its legacy.
- An unusual fact: its founder’s 1900s patent for a paper-roll cutter shaped its early success and led to today’s broad industrial reach.
- Headquartered in Shelton, CT, it maintains a storied heritage in electrification.
- Integrity in Action
- Customer Focus
- Innovation and Excellence
- Safety and Sustainability
- Respect for People
Net Zero by 2050
Ambitious Sustainability Goal
The company has set a goal to achieve Net Zero emissions by 2050.
- Committed to reducing environmental impact through energy efficiency and sustainability initiatives.
- Focused on reducing greenhouse gas emissions, energy consumption, and waste generation.
- Increased investment in energy-efficient products and solutions to help customers reduce their environmental footprints.
- Environmental considerations integrated into product design and manufacturing processes.
- Fosters a culture of inclusion where all employees are respected and valued.
- Committed to creating a diverse workforce, aiming to increase representation of underrepresented groups.
- Has implemented a series of employee resource groups (ERGs) to support diverse employee communities.
- Focuses on gender equality with initiatives in place to close the gender gap at all levels of the organization.
- Tracks gender-related statistics as part of its diversity and inclusion progress.
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