Customer Experience Advocate

Description

Requirements

• Computer skills (MS Teams, MS Outlook, Internet and Intranet navigation, Web-based platforms.
• Must practice active listening/ and problem-solving skills
• Dynamics 365 experience a plus but not required.
• Ability to multi-task and work under pressure
• High level interpersonal communication skills, both verbal and written
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Five9 experience not required but desired.
• Team Player willing to roll sleeves up and collaborate with the team
• Methodical, organized and with excellent attention to detail

Benefits

• Career: Free trade training through Lee Company University (LCU), paid time off (PTO), and career growth opportunities.
• Physical: Comprehensive health, dental, and vision insurance, plus on-site and mobile health clinic services.
• Financial: Earned Wage Access (EWA) – access a portion of your earned pay before payday, 401(k) company match, HSA contributions, and company-paid life and long-term disability insurance.
• Relational: Paid time off (PTO), holidays, and Chaplain services for support when you need it.
• Community: Company-supported volunteer opportunities to make a real impact.

Training + Development

Interview process

Visa Sponsorship

Security clearance