RESIDENT SERVICE COORDINATOR

Description

• Follow up on resident lease violations notices given to residents, working proactively to reduce the number of notices that lead to evictions.
• Meets regularly with onsite property manager and attends regularly offered training.
• Oversee the development and implementation of regular onsite programs (programming involves creating and implementing measurable opportunities and activities that meet specific/targeted residents' needs and enhance their overall quality of life).
• Establish and maintain community-based partnerships supporting food access, rental and utility assistance as well as general eviction prevention.
• Creates monthly calendar of events and community newsletter.
• Develop strong relationships with community-based organizations and providers for both referrals and onsite services. Identify resident needs and develop strategies to connect residents with necessary services, resources, and supports. When community-based or external services are unavailable, the RSC may provide direct services.
• Oversee the development and implementation of ongoing resident engagement activities (engagement involves connecting with residents to understand their needs, build relationships, foster community, and encourage participation in activities and services).
• Accurately collect and record data to measure both resident and program outcomes.
• Work with the property manager, regional manager, resident success manager, and other team members to ensure that services are consistent with an existing resident services plan and that those services are meeting Glick's service standards of striving towards the common goal of resident stability.
• Ensure the completion of resident intake, annual resident assessments, ongoing referral services, evaluation of health, psychological and social needs, development of individually tailored case plan for services and periodic re-assessment of the resident's situation when services are not available through the general community.
• Manage RSC tenant relations and training expenses to ensure expenses are reasonable, allowable, and funds are expended in a timely manner.
• Accurately maintain record of resident interactions, goals, desired outcomes and family or individual achievements.
• Complete, review, and submit reports on a timely basis and as requested.
• Facilitate and implement core programs as assigned by the program model and the site-specific resident services plan.

Requirements

• Bachelor of Social Work, Gerontology, Psychology, Counseling; or equivalent combination of education, training and experience.
• Fluency in Spanish a plus.
• Demonstrated ability to advocate, organize, problem-solve and provide results for the population(s) served.
• Must be able to read and comprehend the English language.
• Able to work a varied schedule including evenings and weekends.
• 2-3 years of progressively responsible experience in social service delivery.
• Experience with PC based word processing and spreadsheet software.
• Must be able to communicate effectively verbally and in writing.
• Must have and maintain a valid Driver's License in the state of residence.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance