Housing Officer

Description

This is a home-based role with regular customer visits in the Houghton Regis area and occasional attendance at our Head Office in Bedford Heights for team collaboration and meetings.

• Collaborating with Complex Case Housing Officers to deliver a consistent and customer-focused service.
• Conducting regular estate inspections, monitoring estate services, and completing fire safety checks.
• Taking ownership of rent collection and arrears management, supporting tenants to sustain their tenancies and reduce debt.
• Ensuring tenancies are managed in line with household circumstances, including referrals and signposting for additional support.
• Managing a new estate, taking handover of a large number of newbuild properties, working closely with the engagement officer to build a community and ensure that customers are supported.
• Managing ASB cases effectively and sensitively, ensuring swift resolution and safeguarding awareness.
• Working closely with internal teams and external partners to provide a joined-up, holistic service to residents.

Requirements

All offers will be subject to satisfactory pre-employment screening, including DBS check and references.

We are seeking a proactive and experienced individual with a strong background in housing management to deliver high-quality tenancy and neighbourhood services. This role is ideal for someone who thrives on making a difference in communities, with a particular focus on managing anti-social behaviour, tackling rent arrears, and supporting tenancy sustainment.

• Experience working collaboratively with internal and external stakeholders.
• Strong problem-solving, negotiation, and influencing skills.
• Experience with newbuild signups.
• Excellent customer service skills with a resident-first approach.
• Proven ability to manage rent arrears and support financial wellbeing.
• A strong understanding of ASB legislation and best practice in case handling.
• Previous experience in housing or tenancy management, ideally within a social housing setting.
• Effective communication, time management, and organisational abilities.

Benefits

£33,500 per annum (including car allowance)

• A generous contributory pension scheme
• Discounted gym membership
• Private health care
• Retail discount scheme
• Access to a wide range of wellbeing services and tools, including a digital gym
• A competitive salary of £33,500 including car allowance
• 28 days holiday PLUS Bank Holidays
• Opportunities for learning and development
• Free life assurance

Training + Development

Interview process

Visa Sponsorship

Security clearance