Mears Group Plc
Provider of UK housing repairs, maintenance, care services, development and facilities management
2 days ago
$26,000
Junior (1-3 years), Intermediate (4-7 years), Experienced (8-12 years)
Full Time
Basingstoke and Deane, England, United Kingdom
Hybrid
Company Size
5,500 Employees
Service Specialisms
Sector Specialisms
Description
customer service
contract compliance
partner coordination
data management
tenancy negotiation
field support
Reporting to the Team Leader, the Relocation Co‑ordinator will provide a seamless, high‑quality relocation service, handling tenancy negotiations, customer interactions and competing priorities with professionalism and diplomacy. The role involves working across all stages of occupancy, from initial contact to move‑in, and includes office support for field staff and coordination with partners and contractors.
- Deliver exceptional customer service, handling objections and building professional relationships over the phone with efficiency and empathy.
- Meet contractual and performance targets by working to tight timeframes and ensuring properties meet quality standards.
- Coordinate with partners and contractors, conducting follow‑ups to confirm scheme standards before move‑in and providing office support for field staff.
- Maintain accurate case records and data updates to a professional standard.
- Finalise commercially astute tenancy terms, ensuring landlords and agents fulfil pre‑tenancy obligations and escalating issues as needed.
- Contribute ideas in team meetings to improve working practices and service standards.
- Take personal responsibility for developing skills, knowledge of processes and technology, and support ad‑hoc projects and colleague cover.
- Ensure full compliance with Mears’ code of conduct, contractual terms and group policies.
Requirements
communication
microsoft office
multitasking
detail-oriented
security clearance
Applicants must pass background, identity, security clearance and BPSS checks, provide proof of UK residency and have the right to work in the UK; visa sponsorship is not available. To apply, contact Beth Dunford at the provided email, and candidates are encouraged to voluntarily share social‑mobility information to help improve diversity.
- Strong written and verbal communication skills.
- IT literate with proficiency in Microsoft Office applications.
- Ability to multitask, prioritise and work independently as well as collaboratively.
- Highly organised with great attention to detail.
Benefits
The position is a permanent, full‑time, office‑based role in Basingstoke, offering a salary up to £26,000 per annum and relocation support. Mears Housing Management, an award‑winning business, is recruiting a Relocation Co‑ordinator to support managers and teams delivering the Key Worker Accommodation service.
Mears Group offers 25 days of annual leave plus bank holidays, an annual Mears Fun Day, paid volunteering leave, staff discounts through Mears Rewards, and family‑friendly policies. The company promotes a diverse and inclusive workplace, supports the Armed Forces Covenant, and holds several awards for veteran employment and social mobility.
- 25 days annual leave plus bank holidays.
- Annual Mears Fun Day and paid volunteering leave.
- Staff perks through Mears Rewards (discounts on groceries, holidays, eye‑test vouchers, share‑save scheme, etc.).
Training + Development
Interview process
Visa Sponsorship
- mears does not currently offer visa sponsorship.
Security clearance
- background, identity, security clearance & bpss check required.
- proof of address, references, valid passport, and proof of uk residence for the last 5 years needed.
- entitlement to work in the uk must be demonstrated.
Overview
Revenue Tops £1.13亿
Annual Revenue
The company achieved over £1.13 billion in revenue during 2024.
Founded in 1988
Year Established
The company was established in Gloucestershire in 1988.
Over 700,000 Homes
Social Homes Managed
The company maintains over 700,000 social homes across the UK.
- Rapid growth through acquisitions and organic expansion.
- Specialist teams provide rapid-response and planned maintenance, refurbishment, boiler servicing, fire safety, and retrofitting services.
- Delivers tailored care-with-housing schemes and manages tenancies, leaseholds, and emergency accommodation.
- Builds affordable homes, handles capital works, and offers full lifecycle facilities management.
- Strategic acquisitions have shaped its full-service housing platform.
Culture + Values
- Customer First – We put our customers at the heart of everything we do.
- Make a Difference – We work with passion and drive to make a real difference.
- Be Accountable – We take ownership and are responsible for our actions.
- Teamwork – We believe in the power of collaboration and working together.
- Integrity – We act with honesty and transparency in everything we do.
Environment + Sustainability
Net zero target
By 2050
A commitment to achieving net zero carbon emissions by 2050.
50% reduction target
Carbon emissions by 2030
Aiming to reduce carbon emissions by half by 2030.
- Sustainable construction practices and solutions.
- Investment in low-carbon technologies and renewable energy sources.
- Reducing waste to landfill through effective recycling programs.
- Partnerships with suppliers to improve sustainability across the supply chain.
Inclusion & Diversity
40% by 2025
Women in Leadership
Aim to achieve a gender balance target with 40% women in leadership roles by 2025.
- Continuous monitoring and reporting on gender diversity.
- Annual training on unconscious bias and inclusive leadership.
- Support for gender pay gap reporting and reduction initiatives.
- Encouraging flexible working to support diverse teams.