Service Manager
Tlc Management Co
Manage service team and maintenance operations for a 272-unit residential community
20 days ago ago
$30 - $35
Expert & Leadership (13+ years), Intermediate (4-7 years), Experienced (8-12 years)
Contractor
Naperville, IL
Field
Company Size
45 Employees
Service Specialisms
Property Management
Leasing
Resident Services
Tenant Screening
Property Repair & Maintenance
Rent Collection
Eviction/Non‑Payment Processing
Legal Residency Documentation
Sector Specialisms
Residential
Property Management
Apartment Living
Real Estate Development
Healthcare
Role
What you would be doing
unit turns
service requests
preventative maintenance
inventory control
safety inspections
contractor scheduling
- Oversee the planning and execution of unit turns.
- Oversee and monitor the timely completion of resident and common area service requests.
- Performing tasks and repairs related to preventative maintenance, painting, plastering, basic plumbing, electrical, HVAC and carpentry.
- Assist with scheduling of contractors and vendors and oversee the work performed.
- Observe and enforce workplace safety policies and procedures.
- Product ordering and Inventory control within established budgeted parameters.
- Work closely with the Community Manager to maximize retention and achieve the property's financial goals.
- Management of regularly scheduled life safety inspections and tracking of reports.
- Provide recommendations for capital and renovation/project expenditures.
- Walk the entire property on a daily basis, ensuring completion of janitorial tasks including general common area housekeeping, garbage removal and basic grounds upkeep.
- Provide on-going training to subordinates.
- Provide exceptional customer care to our residents and guests.
What you bring
mechanical
communication
driver's license
us authorization
3 years
supervisory
- The ability to provide ongoing training and support to the service team.
- Advance knowledge of multifamily housing mechanical systems.
- Excellent written and verbal communication skills.
- A valid driver's license and Insurance.
- Authorization to work in the US.
- At least 3 years of maintenance experience in a fast-paced residential community.
- Must possess at least 3 years of supervisory experience with a proven track record of successful team management.
- A proactive approach, superior organizational skills, and attention to detail.
- Continued Training and Professional Development
- Wellness Program Credit
- Two (2) paid volunteer days to support your favorite charitable organization
- Travel Pay for Emergency Calls
- Flexible Spending Account
- Fun Teambuilding Outings
- Competitive Compensation
- Quarterly Bonus Eligibility
- Medical, Dental and Vision Insurance
- 13 Paid Holidays
- Short Term Disability, Critical Illness and Accident Insurance
- Employee Assistance Program
- 401(K) with generous company match
- 12 Paid Vacation and 6 PTO days
- Employer Paid Life Insurance Benefits
- Two (2) additional paid days off for your birthday and work anniversary
- Employer Paid Long Term Disability
Information not given or found
Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
Founded 1996
Year Established
The company was established in 1996 with a focus on restoring historic buildings.
30+ Communities
Managed Properties
Over 30 apartment communities are owned and managed across Chicago and its suburbs.
- Projects range from vintage, character-rich buildings to modern, amenity-driven residential developments.
- They handle full operations in-house—property acquisition, upkeep, tenant services, and asset management.
- Their financial model focuses on maintaining affordability while ensuring profitable property performance.
- Training, development programs and mentorship ensure operational consistency and service quality across properties.
- Notable emphasis on revitalizing communities while preserving architectural heritage in historic neighborhoods.
- Integrity
- Customer-focused
- Accountability
- Teamwork
- Excellence
- Respect
2050
Net Zero Target
Aim to achieve net-zero emissions by the year 2050.
- Implementation of energy-efficient building systems
- Commitment to reducing carbon footprint in all operational practices
- Ongoing efforts to minimize water and energy consumption
- Focus on sustainable building materials
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