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Property Management Team Leader
Dj Alexander
Lead maintenance team, oversee performance, handle escalations, drive improvements
7d ago
£32,000 - £32,000
Intermediate (4-7 years), Experienced (8-12 years), Junior (1-3 years)
Full Time
Edinburgh, Scotland, United Kingdom
Office Full-Time
Company Size
200 Employees
Service Specialisms
Project Management
Property Staging
Property Sourcing
Discrete Marketing
Buy to Let Mortgages
Sector Specialisms
Residential
Property Management
Lettings
Property Investment
Property Acquisition
Financial Services
Property Sales
Estate Agency
Role
What you would be doing
work allocation
contractor coordination
process monitoring
continuous improvement
escalation handling
performance reporting
- Manage the team by making sure work has been apportioned correctly with all jobs allocated and instructed with contractors to facilitate smooth turn over of our property for new tenants.
- Deliver an effective process to monitor and report on all team issues and make sure these are completed in a timely manner. Review this feedback and devise and implement continuous improvement to drive efficiencies.
- Deal with escalations from tenants and landlords regarding maintenance related complaints, to ensure these are resolved in an appropriate manner.
- Lead, inspire and motivate a team, drive performance across all areas to ensure we achieve high service levels while meeting the annual business targets.
- Evaluate performance across the department and drive improvements across all areas. Prepare reports to be able to clearly demonstrate where and how these improvements can be made.
What you bring
arla
letwell
it literacy
problem solving
leadership
conflict resolution
- Good conflict resolution and problem-solving skills
- Strong communication and interpersonal skills
- Ability to identify improvements and efficiency
- IT literate and good technical skills
- Preferred ARLA/Letwell Qualification
- Experience of fast paced working environment
- Leadership/people management skills with experience in leading a team
- We offer enhanced Family Friendly Leave for maternity, paternity, adoption, and IVF.
- Planning for retirement? We've got you covered with that important pension pot.
- Celebrate your loyalty with special days and celebrations for length of service.
- We'll support your professional development by funding your professional qualifications, so you can reach your full potential and build your career.
- Get the latest gadgets and appliances with our Smart Tech Scheme.
- You'll enjoy competitive base pay that aligns with market value, plus incentivised commission and performance bonuses for most roles.
- And of course, we like to have a little fun too! Our company socials bring our people together. So, work hard, and then socialise even harder!
- Recruitment, staff mentoring and development, ongoing training and performance management.
- Our Employee Assistance Programme offers free counselling support sessions.
- Our annual leave purchase scheme, where you can buy up to an extra 5 days of holiday.
- Our smart spending app gives you discounts at over 900 retailers and our wellbeing centre is packed with resources to help you get active, eat healthier, improve your financial wellbeing, and master your mental health.
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Interview process
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Company
Overview
1984
Year Founded
The company was established in 1984, marking its entry into the UK property market.
hundreds
Properties Managed
The company has successfully managed a large number of residential and commercial properties across the UK.
- Initially focusing on lettings, the company now offers a full range of services, including property management and estate agency.
- Their residential services span from lettings to property sales, catering to both tenants and property owners.
- Known for their comprehensive market knowledge and customer-focused approach, they have become a trusted name in property.
- The company’s growth reflects its ability to adapt and provide tailored solutions for both landlords and tenants.
- They’ve handled high-profile properties and developed strong relationships with developers, investors, and clients alike.
- DJ Alexander is synonymous with reliability, professionalism, and a deep understanding of the UK property market.
- Customer-Focused
- Innovative
- Collaborative
- Accountable
- Respectful
2030
Net Zero Commitment
Striving to achieve net zero carbon emissions by the year 2030.
- Utilization of energy-efficient systems and green technologies
- Reduction in waste and enhanced recycling programs
- Encouragement of sustainable practices in property management
- Strong focus on creating an inclusive and diverse work environment
- Commitment to equal opportunities for all employees
- Ongoing support for gender equality within the workplace
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