Stannah Group
Designs, manufactures, and installs stairlifts and other lifting solutions for residential and commercial use.
2 days ago
Intermediate (4-7 years), Experienced (8-12 years)
Full Time
Andover, England, United Kingdom
Onsite
Company Size
1,000 Employees
Service Specialisms
Sector Specialisms
Description
technical support
troubleshooting
training delivery
distributor onboarding
performance monitoring
prototyping
- Provide technical support and troubleshooting to UK installers and global distributors.
- Follow established technical support procedures, best practices, and protocols.
- Deliver installation and maintenance training to UK installers and distributors.
- Support distributor onboarding, performance monitoring, and ongoing technical assistance.
- Collaborate with engineering and product teams on prototyping, testing, and new product introductions.
Requirements
technical support
homelift
installation
maintenance
technical training
problem solving
Successful candidates will have prior experience in technical support – preferably within the homelift or a related sector – and a proven ability to deliver classroom and on‑site training. The position requires strong communication skills, cultural awareness for working across time zones, and a passion for problem‑solving in a collaborative, global environment.
Stannah is an equal‑opportunity and Disability Confident employer that values diversity, inclusion and employee well‑being, offering a supportive workplace where all staff are respected and can thrive. Applicants must have the legal right to work in the UK, as sponsorship is not available.
- Previous experience in a technical support role, ideally within the Homelift or related industry.
- Strong understanding of installation and maintenance processes.
- Experience delivering technical training in classroom and on‑site settings.
- Ability to work effectively across different cultures and time zones.
Benefits
- Market‑aligned salary paid monthly.
- Quarterly profit‑share bonus scheme.
- 25 days holiday plus bank holidays, with the option to purchase extra days.
- Pension scheme with matched contribution/salary sacrifice.
- SimplyHealth cash plan covering dental, optical, physiotherapy, chiropody and more.
- Life assurance, long‑service award holiday benefit, and employee assistance programme.
- Company discount rewards scheme and enhanced maternity/paternity provision.
Training + Development
Interview process
Visa Sponsorship
- sponsorship is not available.
Security clearance
Overview
Since 1867
Year Established
The company has established a legacy of providing innovative lifting solutions with over 150 years of experience in the industry.
- Specializes in designing and manufacturing stairlifts, home lifts, and platform lifts for both residential and commercial applications.
- Engineering expertise and customer-focused service have built a reputation for reliability and trust in mobility solutions.
- Provides bespoke lifting solutions ranging from private home installations to commercial and public spaces.
- Products are recognized for their reliability, safety features, and ease of use, enhancing accessibility and mobility.
- Operates worldwide with a focus on exceptional customer support and continuous innovation in research and development.
Culture + Values
- Respect for people and values.
- Commitment to excellence.
- Responsibility to act with integrity.
- Collaboration and teamwork.
- Customer focus, delivering solutions that make a difference.
Environment + Sustainability
2050 Target
Net-Zero Carbon Emissions
The company aims to achieve net-zero carbon emissions, focusing on long-term sustainability goals.
- Committed to reducing environmental impact and improving energy efficiency across operations.
- Focus on sustainable design and eco-friendly materials in product development.
- Introduced energy-efficient systems in manufacturing processes and facilities.
Inclusion & Diversity
- Committed to creating a diverse and inclusive workforce.
- Aims for a gender-balanced workforce with initiatives to support equal opportunities.
- Monitors gender diversity and strives for fair representation across all levels.