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Desktop Support Engineer
Hollis
Provide end‑user desktop support, incident and problem management for Hollis London office.
2d ago
Intermediate (4-7 years), Junior (1-3 years), Experienced (8-12 years)
Full Time
London, England, United Kingdom
Office Full-Time
Company Size
500 Employees
Service Specialisms
Project Management
Building Surveying
Cost Management
Sustainability
Development Consultancy
Health and Safety
Facilities Management
Due Diligence
Sector Specialisms
Charities and not for profit
Education
Energy and utilities
Healthcare
Heritage, arts and culture
Hotels
Infrastructure
Life sciences and technology
Role
What you would be doing
incident management
desktop support
troubleshooting
site visits
knowledge base
customer service
- Identify and manage IT problems, reducing business disruption and enhancing customer service.
- Collaborate with first line support analysts to improve first-time resolution rates.
- Provide end-user guidance and assistance as needed.
- Deliver exceptional customer service, maintaining a positive and professional manner.
- Take ownership of incidents, ensuring timely resolution and effective communication with end-users.
- Occasional planned & ad-hoc visits to multiple Hollis sites.
- Communicate technical solutions in user-friendly language.
- Provide desktop support to end-users, resolving hardware, software, and network issues.
- Collaborate with other IT teams to resolve complex issues.
- Escalate issues to higher-level support or other teams as necessary, maintaining clear and concise incident records.
- Maintain accurate and up-to-date documentation for all support activities.
- Contribute to the knowledge base by documenting solutions to common issues.
- Diagnose and troubleshoot incidents and service requests.
- Work closely with other IT teams to enhance overall system performance and reliability.
- - Troubleshooting laptops and desktops
What you bring
active directory
azure ad
windows 11
intune
office 365
itil
- Minimum 3 years’ experience in IT support
- Ability to identify problem trends and escalate as needed
- Excellent time management and scheduling skills
- Experience using help desk/incident management applications
- Ability to work to tight timescales and manage competing priorities
- Good organisation, prioritisation, and teamwork
- - Antivirus and antimalware solutions
- - Active Directory, Group Policy, DNS, Azure AD
- - Windows 11
- ITIL Foundation or good understanding of the framework
- Strong problem-solving and troubleshooting skills
- - Microsoft Intune MDM
- Ability to interpret and follow technical procedures
- - Microsoft Office 365 Suite
- Customer-focused with excellent interpersonal, verbal, and written communication skills
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
- Specializes in offering technical solutions for property, construction, and infrastructure projects.
- Known for delivering successful projects in sectors such as commercial, residential, and industrial.
- Operates across various regions, working with clients in both the public and private sectors.
- Frequently involved in major urban development and regeneration schemes that shape cities and communities.
- Highly regarded for its ability to drive innovation and sustainability in every aspect of its work.
- One team
- Create opportunities
- Look after our people
- Look after our clients
- Commercial inside and out
- Find the fun!
- Deliver distinct and original BD
- Invest in expertise
- Always accessible
- Find a way
- Open
- Energetic
- Connected
- Excellent
2030 Target
Net Zero Carbon
Aims to achieve net zero carbon status by 2030 through strategic initiatives.
2050 Goal
Portfolio Decarbonisation
Assists clients in decarbonising their real estate portfolios by 2050.
- Environmental strategy focuses on minimising carbon footprint, collaborating industry‑wide, and building in‑house ESG capability
- ActiveScore partner; BRE Associate training; BREEAM licensed assessors; CRREM; EG ESG programme partner; UKGBC membership
- Electric vehicle salary‑sacrifice leasing scheme; partner with GlobeChain for resource reuse
- ESG consulting services include pathways to net zero carbon for clients, retrofits, embodied carbon reviews, certifications (BREEAM, Fitwel, LEED)
10,000 Interns
Black Internship Programme
Supports the 10,000 Black Interns initiative focused on promoting diversity and inclusion in the property sector.
500+ Students
Social Mobility Scheme
Has supported over 500 students through a social mobility scheme aimed at improving access to opportunities for underrepresented groups.
- RICS Inclusive Employer
- Working Forward campaign participant
- Women’s mentoring programme and one‑to‑one coaching
- Women in Property membership
- Networks for non‑dominant groups; DEI Allies programme; confidential anonymous feedback spaces
- Clear Assured partner; Disability Confident Committed employer
- Gender pay gap reports published (available to download)
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