Onsite Traffic Monitoring Operator Supervisor

Description

• Support emergency operations in the event of severe weather conditions
• Oversee training for staff on TMC Operations, SOPs, SOGs, and Manuals; and ATMS software and hardware
• Responsible for ensuring that the work atmosphere promotes positive morale in the dispatch center
• Assist with special organized task assignments
• Ensure that the Incident Management, Traffic Management dissemination of real-time traffic information, and customer service functions are met
• Perform monthly audits on Operator incidents
• Directly oversee the operations of TMC to ensure staffing levels are appropriate for their shifts to handle traffic conditions, performance is optimal, and the quality is assured
• Adhere to and uphold CHAMP and TMC Operations SOPs, SOGs, and Manuals
• Be Responsible for transfer/transition of personnel between shifts and ensure ALL staff participate in daily staff briefings.
• Undertake periodic re-training and performance evaluation testing
• Create and oversee shift schedule
• Constantly operate a computer and other monitoring equipment
• Serve as TMC Liaison with Department staff as it relates to traffic management of high-level emergency incidents, providing guidance in the execution of traffic management plans
• Monitor performance metrics to ensure that calls are handled accordingly, accurate information is entered in the log, the Navigator system, and RAVE
• Support special events that generate high concentrated traffic such as, but not limited to, mobile operations at sporting events, political rallies, religious gatherings, etc.
• Ensure that staff schedules are coordinated so that optimum staffing levels are maintained on a continuous basis
• Interact with trainers to identify and improve operations performance measures
• Ensure employee timekeeping is accurate
• Collaborate with Emergency Operations Center (EOC) personnel, when EOC is active, to ensure TMC operations’ personnel are meeting the needs and the requirements of the emergency
• Review updates to TMC Operations, SOPs, SOGs, and Manuals, and provide constructive review comments
• Perform quarterly staff performance reviews. Conduct employee quality audits. Coach and mentor individual

Requirements

• Must be able to remain in a stationary position for long periods of time monitoring Intelligent Transportation Systems such CCTV camera displays, meters, law enforcement radio broadcasts, answering/responding to calls and communicating to other staff or partner agencies
• Knowledge of State Routes and Interstates throughout the State
• Must pass a State and Federal criminal history/security check
• Capable of performing all TMC and Dispatch duties
• Proven ability to manage tasks in a professional manner
• Proven ability to manage time and tasks professionally
• Must pass a pre-employment drug screen
• Demonstrated professional maturity
• High School Diploma +2 or more years prior experience as a Traffic Monitoring Operator or other related experience
• Demonstrate positive customer service attitude - both to co-workers (internal customers) and Customers Willingness to Demonstrate positive customer service attitude - both to co-workers (internal customers) and Customers Willingness to be on call 24/7 and respond to after-hours call outs

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance