Support emergency operations in the event of severe weather conditions
Oversee training for staff on TMC Operations, SOPs, SOGs, and Manuals; and ATMS software and hardware
Responsible for ensuring that the work atmosphere promotes positive morale in the dispatch center
Assist with special organized task assignments
Ensure that the Incident Management, Traffic Management dissemination of real-time traffic information, and customer service functions are met
Perform monthly audits on Operator incidents
Directly oversee the operations of TMC to ensure staffing levels are appropriate for their shifts to handle traffic conditions, performance is optimal, and the quality is assured
Adhere to and uphold CHAMP and TMC Operations SOPs, SOGs, and Manuals
Be Responsible for transfer/transition of personnel between shifts and ensure ALL staff participate in daily staff briefings.
Undertake periodic re-training and performance evaluation testing
Create and oversee shift schedule
Constantly operate a computer and other monitoring equipment
Serve as TMC Liaison with Department staff as it relates to traffic management of high-level emergency incidents, providing guidance in the execution of traffic management plans
Monitor performance metrics to ensure that calls are handled accordingly, accurate information is entered in the log, the Navigator system, and RAVE
Support special events that generate high concentrated traffic such as, but not limited to, mobile operations at sporting events, political rallies, religious gatherings, etc.
Ensure that staff schedules are coordinated so that optimum staffing levels are maintained on a continuous basis
Interact with trainers to identify and improve operations performance measures
Ensure employee timekeeping is accurate
Collaborate with Emergency Operations Center (EOC) personnel, when EOC is active, to ensure TMC operations’ personnel are meeting the needs and the requirements of the emergency
Review updates to TMC Operations, SOPs, SOGs, and Manuals, and provide constructive review comments
Must be able to remain in a stationary position for long periods of time monitoring Intelligent Transportation Systems such CCTV camera displays, meters, law enforcement radio broadcasts, answering/responding to calls and communicating to other staff or partner agencies
Knowledge of State Routes and Interstates throughout the State
Must pass a State and Federal criminal history/security check
Capable of performing all TMC and Dispatch duties
Proven ability to manage tasks in a professional manner
Proven ability to manage time and tasks professionally
Must pass a pre-employment drug screen
Demonstrated professional maturity
High School Diploma +2 or more years prior experience as a Traffic Monitoring Operator or other related experience
Demonstrate positive customer service attitude - both to co-workers (internal customers) and Customers Willingness to Demonstrate positive customer service attitude - both to co-workers (internal customers) and Customers Willingness to be on call 24/7 and respond to after-hours call outs
Benefits
Information not given or found
Training + Development
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Interview process
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Visa Sponsorship
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Security clearance
state and federal criminal history/security check
pre-employment drug screen
Company
Overview
Born 1990
Year of Formation
The company was formed in 1990 through the merger of five legacy firms.
$16B annual revenue
Annual Revenue
The company generates over $16 billion in revenue annually and ranks highly in ENR's global design firm lists.
150+ countries
Global Presence
The company operates in over 150 countries worldwide.
Megaprojects delivery
Project Scope
The company is known for delivering megaprojects such as cable-stayed bridges, Olympic venues, ports, transit hubs, and disaster recovery works.
Launched as a bold independent infrastructure consultancy from a merger of five legacy firms dating back over a century.
Handles everything from geotech to electro-mechanical systems, as seen in the award-winning Romaine Hydroelectric Complex in Canada.
Guides projects through every lifecycle stage in transportation, buildings, water systems, energy, and environmental sectors.
Culture + Values
Safety first - We put safety at the core of everything we do.
Integrity - We act with the highest ethical standards.
Collaboration - We believe in the power of teamwork.
Innovation - We embrace creativity and foster new ideas.
Sustainability - We are committed to creating a sustainable future.
Environment + Sustainability
2040
Net Zero Carbon Target
Committed to achieving net zero carbon emissions by 2040.
50%
Emission Reduction Target
Committed to reducing operational carbon emissions by 50% by 2030.
Focus on decarbonization across client projects and operations.
Developed strategies for climate resilience and adaptation.
Initiated projects that contribute to sustainable infrastructure and urban planning.
Inclusion & Diversity
50% gender parity
Gender Parity Target
Aim to achieve gender balance in leadership positions by 2030.
35% increase
Women Leadership Growth
Achieved significant growth in women representation in leadership roles in 2022.
Committed to increasing racial and ethnic diversity across the company.
Implemented programs to foster a diverse and inclusive workplace culture.