Team Leader, Technical Support – 1st Shift
Stanley Black & Decker, Inc.
Lead technical support team, overseeing electrical/mechanical maintenance and training.
9 days ago ago
Intermediate (4-7 years), Experienced (8-12 years)
Full Time
East Longmeadow, MA
Onsite
Company Size
48,500 Employees
Service Specialisms
Power Tools
Hand Tools
Security Solutions
Industrial Automation
Construction Services
Product Innovation
Technology Solutions
Home Improvement
Sector Specialisms
Industrial
Manufacturing
Security Solutions
Access Control
Maintenance, Repair & Operations (MRO)
Smart Factory Solutions
Outdoor Products
Residential
Role
What you would be doing
plc programming
vfd setup
preventive maintenance
troubleshooting
equipment fabrication
inventory management
- Specific software application programs of a technical nature such as PLC programing software, VFD set up troubleshoot and commissioning
- Maintains equipment, parts, and supplies inventories by checking stock to determine inventory level; anticipating needed equipment, parts, and supplies; placing requests for parts orders; expediting if necessary; verifying receipt.
- Perform regular preventive maintenance on machines, equipment and plant facilities. Interpret diagrams, sketches, operations manuals, manufacturer's instructions, and engineering specifications; troubleshooting malfunctions.
- Perform highly diversified electro-mechanical skills to install and maintain production machines and the plant facility’s equipment including mechanical, advanced electrical, pneumatic and hydraulic troubleshooting and repair of production machines. Use a variety of hand and power tools, electric meters and material handling equipment.
- Attends all yearly safety training sessions. Mentors other team members on safe work practices.
- Train and mentor other team members with an emphasis on developing and advancing other members knowledge and competency.
- Removes defective parts by dismantling devices; using hoists, cranes, and hand and power tools.
- Reads and interprets equipment manuals and work orders to perform required maintenance and service.
- Fabricates repair parts by using machine shop instrumentation and equipment.
- Work in conjunction with department Maintenance Planner and Flow Line Manager to review daily production demands, prioritize and allocate resources based on production needs.
- Detect and report faulty operations and defective material. Locate sources of problems by observing mechanical devices in operation; listening for problems; using precision measuring and testing instruments.
- Determines changes in dimensional requirements of parts by inspecting used parts; using rules, calipers, micrometers, and other measuring instruments.
- Diagnose complicated problems independently to a component level utilizing whatever research necessary, replace or repair parts, test and make adjustments.
- Provides emergency/unscheduled repairs of equipment during production and performs scheduled maintenance repairs of production equipment during machine service.
- Assess strengths and opportunities for the maintenance team.
- Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
- Maintains technical knowledge by attending educational workshops; reviewing technical publications; establishing personal networks.
- Controls downtime by informing production workers of routine preventive maintenance techniques; monitoring compliance.
What you bring
instrumentation
sensors
troubleshooting
oscilloscopes
apprenticeship
nfpa 70e
- Knowledge and repair: of instrumentation and controllers
- Working knowledge and experience with sensors: temperature, flow, pressure, voltage, current and others related to industrial manufacturing machinery
- Demonstrate mastery of all core technical competencies across all production equipment. Core technical competencies include but are not limited to: troubleshooting/root cause analysis, bearing, slides, ball screws, motors, drives, gear boxes, pneumatics, hydraulics, valves, conveyors, plumbing, lubrication systems, sheet metal fabrication, welding, rigging and machine shop capability (turning, milling, grinding, etc.).
- Ability to proficiently use DMMs, Meggers, Oscilloscopes, Data logging instrumentation and other typical measuring devices.
- Equivalent to a complete accredited apprenticeship or equivalent to a 2-year technical college education in the field of electronics both analog and digital.
- Use of advanced trades mathematics together with the use of complicated drawings, specifications, charts, tables, handbook formulas, all varieties of precision measuring instruments, CNC equipment, personal computer.
- Trained in electrical safe work practices with emphasis on NFPA 70E
- Medical, dental, life, vision, wellness program, disability, 401(k), Employee Stock Purchase Plan, paid time off and tuition reimbursement.
- Discounts on Stanley Black & Decker tools and other partner programs.
Information not given or found
Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
People also searched
Electrical Engineer Jobs in Springfield United StatesAutomation Technician Jobs in Springfield United StatesIndustrial Manufacturing Engineer Jobs in Springfield United StatesEquipment Engineer Jobs in Springfield United StatesMaintenance Technician Jobs in Springfield United StatesInstallation Technician Jobs in Springfield United StatesMechanical Engineer Jobs in Springfield United StatesTechnical Coordinator Jobs in Springfield United States
Company
Overview
1843
Company origins
The company traces its history back to its founding year, establishing a legacy that spans generations.
2010 merger
Corporate expansion
Significant growth achieved through a major merger that expanded its global reach and product offerings.
15.8B revenue
Annual revenue
The company generates substantial annual revenue, reflecting its position as a leading global enterprise.
100+ facilities
Global footprint
Operates a widespread network of facilities across numerous countries, underscoring its international presence.
- Operates across two main domains: tools & outdoor products (power tools, hand tools, lawn & garden) and industrial solutions (engineered fasteners, infrastructure attachments).
- Its brands – including DEWALT®, CRAFTSMAN®, STANLEY®, BLACK+DECKER® and Cub Cadet® – are staples on construction sites, in workshops and homes worldwide.
- Typical projects range from consumer DIY kits to supplying fastening systems for automotive assembly lines and supporting infrastructure work on bridges and roads.
- The company stands out for its deep roots dating back to wartime production for WWII.
- It continues to innovate, launching hundreds of new products annually and pushing digital jobsite tools and electrification in power tools.
- An unusual fact: it claims leadership in both household hardware and advanced fastening technologies—covering everything from consumer gadgets to industrial-grade applications.
- Operate with high standards of ethics and integrity
- Create outstanding products & solutions
- Ensure excellence in product safety
- Partner with suppliers to deliver differentiated value to stakeholders
- Continually improve processes and quality management systems
- End‑user obsession & innovation
- Customer focus – delivering on commitments for service excellence on‑time and in‑full
- Operational & functional excellence through simplification, optimization and reducing complexity
- People & culture – fostering collaborative environments where employees can create, ideate, work and thrive
- Safety first, safety second, safety always (through Safety Cardinal Rules)
42% Scope 1 & 2 Emissions
Net-Zero Target Reduction
Aim to reduce greenhouse gas emissions in Scope 1 and 2 by 42% by 2030, using a 2022 baseline.
100% Zero Waste Targets
Landfill Diversion Goal
Aiming for zero waste to landfill across all manufacturing and distribution sites by 2040, with significant progress already made.
20% Science-Based Targets
Supplier Emission Reduction
20% of suppliers by spend have established science-based Scope 1 and 2 emission reduction targets.
$16.9M Energy Efficiency
Investment Impact
Over $16.9 million invested in energy-efficiency projects since 2021, generating significant energy savings and reducing emissions.
- Reduced Scope 3 emissions intensity ~11% in 2023
- East Longmeadow solar PPA: $17.4M committed over 20 years from 2025, reducing 69,640 MT Scope 2 emissions annually
- Removed >700,000 lbs of problematic plastics from packaging, targeting 2025 sustainable packaging goals
- Lifecycle assessments to design for circularity and minimize environmental impact
- Battery-powered product electrification (e.g., DEWALT POWERSHIFT) to reduce use-phase emissions and noise
3% Trade Pros Women
Trade Industry Representation
Women represent ~3% of trade professionals, highlighting the need for targeted support programs.
>1,200 Suppliers Engaged
Supply Chain Sustainability
Over 1,200 suppliers engaged in 2023 via CDP supply-chain surveys to promote science-based targets.
#71 Corporate Citizens
DEI Culture Rank
Ranked #71 in the 100 Best Corporate Citizens 2022 for building a culture of inclusivity.
CDP Rating A
Supplier Engagement
Received an A rating in CDP Supplier Engagement in 2023, reflecting strong sustainability efforts.
- Named one of the Best Companies for Women (Comparably 2021)
- Awarded Comparably’s Best Company Culture & Best Company for Diversity (2021)
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