IT Service Desk Technician at Solv Energy in Edison, NJ | Kablio

Role

Description

technical support

ticket management

user onboarding

issue escalation

service desk

customer service

Collaborate with other internal and external IT teams for fixes and enhancements to SOLV Energy systems and applications
Perform technical support onsite and remotely as needed
Escalate issues to higher tier support as needed in a timely manner with appropriate documentation
Perform employee onboarding/offboarding including device prep, account creation, end user training, etc
Provide excellent customer service and technical support through voice, Teams chat, email and ticketing system.
Answer employee questions or facilitate resolutions regarding SOLV Energy technology systems. Work with other technology team members, subject matter experts in the company, and/or 3rd party vendors to get employee questions/issues resolved.
Review, analyze, prioritize and resolve FreshService tickets while meeting all established SLAs. Route incoming tickets as needed to other IT teams for timely resolution.
Assist with the development of Service Desk processes, procedures, FAQs, etc., that will improve the service and support provided by the Service Desk team
Support end users by troubleshooting, recreating user errors and tracking incidents in FreshService

Requirements

ticketing

o365

documentation

2+ years

customer service

teamwork

Experience managing tickets within a service desk solution
Ability to establish and maintain cooperative relationships with persons with diverse technical knowledge and skills
Ability to maintain accurate documentation
Proficient in the use of Microsoft O365 tools and experienced in supporting these applications
Ability to follow procedures consistently and accurately
Ability to absorb and retain information quickly
Good organizational skills, with the ability to prioritize and coordinate work efforts
Ability to work in a team-oriented, collaborative environment
Ability to provide excellent customer service in both oral and written format
2+ years of professional experience in an IT support role and/or a combination of experience and equivalent education

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

20 GW

Engineered & Constructed Capacity

The company has engineered and constructed over 20 GW of solar and storage infrastructure across North America.

100+ MW

Project Scale

The company specializes in developing solar farms with integrated battery storage, typically ranging from 100+ MW.

6 GW

Recent Awards

The company recently secured over 6 GW in new utility-scale solar and storage awards, underscoring its market leadership.

A unified expert in solar and storage infrastructure, the company evolved after merging two major renewable divisions in 2021.
Backed by American Securities, it operates a significant portfolio across North America.
Its capabilities include full EPC services, high-voltage substations, SCADA systems, commissioning, O&M, repowering, and emergency response.
Projects include large-scale solar farms with integrated battery storage and high-voltage substations across multiple U.S. states.
Recent expansion includes in-house foundation drilling and pile capabilities through the acquisition of SDI Services.
Ranked among the top U.S. solar contractors, the company offers end-to-end delivery from design to long-term asset management.

Culture + Values

Backed by experts and the industry’s largest proprietary dataset, our unified team can assist you at any phase.
Passionate teams work seamlessly to drive innovation and deliver performance from build to operations, with safety at the forefront of everything we do.
We are here for the long haul, developing lasting relationships with our customers, investing in our communities, and offering opportunities for our employees to build meaningful careers in better energy.
Positive, supportive environment where communication is seamless and professionalism is paramount.
Truly somewhere you LOVE to wake up and work for! — emphasis on continued learning and career growth.
Flexible work schedules (hybrid/remote) with daily office lunches and beverages.
Team-oriented culture: Everyone is more than willing to help and everyone is very open in their communication.

Environment + Sustainability

~20 GW

Solar Capacity

The company has built over 500 utility-scale solar/storage plants since 2008, with a combined capacity of approximately 20 gigawatts.

143 plants

O&M Portfolio

Operational and maintenance services are provided for 143 solar plants across more than 30 states, representing over 17 GW of capacity.

4.8 GW

Operational Solar

Currently operating and maintaining nearly 4.8 gigawatts of solar projects since AMNA 2024.

Released first Impact & ESG report ('Impact with Intention') covering 2023.
ESG policies include a Code of Conduct covering ethical behavior, human rights, fair labor, safety, community, and environment.
Maintains a cross-functional ESG Committee overseeing policies, training, and disclosures.
Completed a formal materiality assessment in 2023 using industry frameworks and stakeholder input.
Expanded self-perform EPC and foundation capabilities to reduce environmental impact and costs.

Inclusion & Diversity

ESG framework includes DEI oversight via ESG Committee.
No specific DEI strategic goals or gender statistics publicly disclosed on website or LinkedIn.

Articles

Careers

Projects

About Us

Role

Description

technical support

ticket management

user onboarding

issue escalation

service desk

customer service

Collaborate with other internal and external IT teams for fixes and enhancements to SOLV Energy systems and applications
Perform technical support onsite and remotely as needed
Escalate issues to higher tier support as needed in a timely manner with appropriate documentation
Perform employee onboarding/offboarding including device prep, account creation, end user training, etc
Provide excellent customer service and technical support through voice, Teams chat, email and ticketing system.
Answer employee questions or facilitate resolutions regarding SOLV Energy technology systems. Work with other technology team members, subject matter experts in the company, and/or 3rd party vendors to get employee questions/issues resolved.
Review, analyze, prioritize and resolve FreshService tickets while meeting all established SLAs. Route incoming tickets as needed to other IT teams for timely resolution.
Assist with the development of Service Desk processes, procedures, FAQs, etc., that will improve the service and support provided by the Service Desk team
Support end users by troubleshooting, recreating user errors and tracking incidents in FreshService

Requirements

ticketing

o365

documentation

2+ years

customer service

teamwork

Experience managing tickets within a service desk solution
Ability to establish and maintain cooperative relationships with persons with diverse technical knowledge and skills
Ability to maintain accurate documentation
Proficient in the use of Microsoft O365 tools and experienced in supporting these applications
Ability to follow procedures consistently and accurately
Ability to absorb and retain information quickly
Good organizational skills, with the ability to prioritize and coordinate work efforts
Ability to work in a team-oriented, collaborative environment
Ability to provide excellent customer service in both oral and written format
2+ years of professional experience in an IT support role and/or a combination of experience and equivalent education

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

20 GW

Engineered & Constructed Capacity

The company has engineered and constructed over 20 GW of solar and storage infrastructure across North America.

100+ MW

Project Scale

The company specializes in developing solar farms with integrated battery storage, typically ranging from 100+ MW.

6 GW

Recent Awards

The company recently secured over 6 GW in new utility-scale solar and storage awards, underscoring its market leadership.

A unified expert in solar and storage infrastructure, the company evolved after merging two major renewable divisions in 2021.
Backed by American Securities, it operates a significant portfolio across North America.
Its capabilities include full EPC services, high-voltage substations, SCADA systems, commissioning, O&M, repowering, and emergency response.
Projects include large-scale solar farms with integrated battery storage and high-voltage substations across multiple U.S. states.
Recent expansion includes in-house foundation drilling and pile capabilities through the acquisition of SDI Services.
Ranked among the top U.S. solar contractors, the company offers end-to-end delivery from design to long-term asset management.

Culture + Values

Backed by experts and the industry’s largest proprietary dataset, our unified team can assist you at any phase.
Passionate teams work seamlessly to drive innovation and deliver performance from build to operations, with safety at the forefront of everything we do.
We are here for the long haul, developing lasting relationships with our customers, investing in our communities, and offering opportunities for our employees to build meaningful careers in better energy.
Positive, supportive environment where communication is seamless and professionalism is paramount.
Truly somewhere you LOVE to wake up and work for! — emphasis on continued learning and career growth.
Flexible work schedules (hybrid/remote) with daily office lunches and beverages.
Team-oriented culture: Everyone is more than willing to help and everyone is very open in their communication.

Environment + Sustainability

~20 GW

Solar Capacity

The company has built over 500 utility-scale solar/storage plants since 2008, with a combined capacity of approximately 20 gigawatts.

143 plants

O&M Portfolio

Operational and maintenance services are provided for 143 solar plants across more than 30 states, representing over 17 GW of capacity.

4.8 GW

Operational Solar

Currently operating and maintaining nearly 4.8 gigawatts of solar projects since AMNA 2024.

Released first Impact & ESG report ('Impact with Intention') covering 2023.
ESG policies include a Code of Conduct covering ethical behavior, human rights, fair labor, safety, community, and environment.
Maintains a cross-functional ESG Committee overseeing policies, training, and disclosures.
Completed a formal materiality assessment in 2023 using industry frameworks and stakeholder input.
Expanded self-perform EPC and foundation capabilities to reduce environmental impact and costs.

Inclusion & Diversity

ESG framework includes DEI oversight via ESG Committee.
No specific DEI strategic goals or gender statistics publicly disclosed on website or LinkedIn.

Articles

Careers

Projects

About Us