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Captain - Riviera on the Beach
The Lana, Dubai - Dorchester Collection
Oversee beach club dining, ensure guest service and train staff as captain.
3d ago
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Dubai, Dubai, United Arab Emirates
Onsite
Company Size
200 Employees
Service Specialisms
Hospitality services
Event management
Food & Beverage operations
Spa & wellness management
Luxury concierge
Architecture
Interior design
Guest services
Sector Specialisms
No specialisms available
Role
What you would be doing
team training
service coordination
guest experience
upselling
revenue management
culinary liaison
- You will also be in charge of training and mentoring the entire team of waiters, ensuring their knowledge is second to none and they are able to assist our guests in the best possible way.
- By taking part in a daily team briefing pre-service, you ensure you are well informed of the daily happenings around the residence and the beach club as well as the upcoming service.
- You’ll bring your unique personality and passion to the role and the team with your can-do spirit and a positive attitude at all times.
- Manage a section of tables and guests, ensuring coordination between other members of the team to guarantee immaculate guest experience. Service can include beach sections with cabanas and sunbeds.
- You may on occasion be required to adjust your hours of work to cover the Beach Club needs.
- During your daily routine, you liaise with other departments when required to ensure an immaculate presentation of your outlet, high standards of cleanliness as well as maintenance are upheld at all times including restaurant furniture, equipment, floors, fixtures and fittings.
- You ensure a smooth and efficient communication with the culinary team and share with them any guest relation information that would impact the guest experience.
- You are aware of revenue targets and ensuring these are achieved and exceeded, simultaneously all costs are controlled within pre-set budgets including beverage cost and other expenses.
- You are the ultimate responsible for the guest`s experience, that means you make sure any dietaries restrictions are properly communicated.
- You will be in charge of warmly greeting guests assigned to your area of the restaurant, presenting the menu, recommending and upselling menu items through your passion and knowledge ensuring the highest guest satisfaction.
- Serving others is your passion, you will be ensuring the outlet is in immaculate condition and all service standards are adhered to by the supporting team members.
What you bring
physical stamina
service standards
luxury experience
english fluency
organizational skills
customer service
- You acknowledge that working in beach club operations involves exposure to heat and sun, operating under pressure, and requires standing and walking for long periods of time.
- You`ll bring your excellent understanding of service standards and ability to anticipate guest expectations.
- You will have a minimum of two years’ experience in luxury hotels and high-end restaurants preferably in the Middle East.
- English is the primary language used in our beach club. You can comfortably communicate in this language. Other languages including Arabic, Italian, French, Spanish or German are highly desirable.
- Your strong organizational skills will be instrumental to ensure a smooth and consistent service in all the areas of the outlet.
- Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic.
- Shared Company Accommodation
- World-class Development Opportunities
- Uniform provided by the Company with complimentary laundry
- Flight Allowance every 24 months
- 50% off at bars and restaurants within all of our sister Dorchester Collection hotels
- You will be joining a dedicated beach team and will report directly to the Beach Club Management team.
- Meals on Duty
- Our values of Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Captain you’ll have the opportunity to bring these to life and continue to create our legacy.
- Life Insurance
- Private Medical Insurance
- Complimentary stays with breakfast included in our sister Dorchester Collection hotels.
- Company provided transportation to and from work
- Competitive Salary Package
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
- A symbol of opulence and refinement, this exclusive hotel sits at the heart of Dubai's most vibrant district.
- It blends the finest architectural design with world-class service, offering an unparalleled luxury experience.
- Its rooms and suites are designed to offer comfort and sophistication, with a focus on personalized service.
- The hotel boasts cutting-edge amenities, including exceptional dining, wellness facilities, and event spaces.
- Guests can expect a curated experience that reflects the essence of modern luxury in the heart of Dubai.
- The Lana also stands out for its panoramic views of the Dubai skyline and the serene waters of the Arabian Gulf.
- Located close to iconic landmarks, it is a prime destination for both leisure and business travelers seeking high-end experiences.
- A renowned hospitality destination blends modernity with classic elegance in its refined approach.
- They are dedicated to creating a space of understated luxury where guests feel at home.
- They focus on personalized service and attention to detail to ensure every experience exceeds expectations.
- They value excellence, sophistication, and innovation, offering exceptional experiences in every aspect of the stay.
- They are committed to craftsmanship and impeccable service.
Net-zero by 2030
Sustainability Goal
Aim to achieve net-zero carbon emissions by the year 2030.
- Dedicated to minimizing environmental impact and embracing sustainability in every aspect of operations.
- Commitment includes energy efficiency, water conservation, and waste reduction strategies.
- Focus on sourcing local and sustainable products whenever possible.
- Implementation of green technologies and eco-friendly building practices.
- Continuous monitoring and assessment of environmental performance to ensure ongoing improvement.
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