Property Operations Lead

Description

• Role Objective 1: Drive quality outcomes through increased guest satisfaction and company metrics.
• Quality Control Leader: Establish and implement streamlined processes that ensure adherence to high-quality standards through identification of proactive improvements and effective collaboration with external partners.
• Role Objective 2: Complete tasks that drive productivity within the operation.
• Key Initiative: Complete brand standard inspections to gather property-level data.
• Key Initiative: Maintain appropriate supply inventory levels based on provided guidelines.
• Change Agent: Supports tactical execution of change management efforts to implement new processes, tools, or technology including, but not limited to communication plans and training development.
• Key Initiative: Identify and communicate on-site issues.
• Think Like an Owner: Think like an owner at all times by taking accountability for all facets of unit/building performance; enhance partner satisfaction through creation of value by maximizing operating profit per unit.
• Collaborative: Works effectively with leadership and peers to meet goals and contribute to ideas that will deliver operational and experiential improvements for the department.

Requirements

• Smooth Operator: Approach problem resolution with confidence, empathy, and creativity to swiftly and successfully resolve guest-stated and unstated needs.
• Process Minded: Effectively executes established processes with precision and surfaces process deficiencies which negatively impact the guest experience.
• Tech Savvy: Proficient with modern technology tools and effectively uses them to complete daily work.
• Handy: Comfortable with using a toolkit and able to devise clever solutions to common minor repairs and maintenance tasks.
• This role requires regular access to a reliable vehicle to use for work, a valid driver's license, and a clean driving record with proof of insurance.

Benefits

• Remote Work: With flexibility as a core value, and over three-quarters of the team working remotely, Kasa employees are able to work from anywhere!
• Other Perks: Qualifying full-time roles are eligible for a wi-fi stipend, home office stipend, and more!
• Paid Time Off: Full-time hourly Kasa employees accrue paid time off at a generous rate that increases with tenure.
• Health Coverage: We've invested in comprehensive health insurance options to help when you need it most, including a company-sponsored plan with fertility coverage.
• Cell phone reimbursement: We reimburse a portion of your monthly cell phone bill to say thanks for using your personal phone during the workday.
• The Pay: The starting base pay range for this role is between $19 and $21 and is set based on multiple considerations including business needs, market demands, talent availability, experience, and unique skills and attributes. The base pay range is subject to change and may be modified in the future. This role may also be eligible for equity, bonus, perks, benefits, and Kasa Travel Credits.
• Kasa Travel Credit: We love to travel! Kasa employees get an allowance of free stays with us in any of our locations, plus a discount on any night for friends and family.

Training + Development

Interview process

Visa Sponsorship

Security clearance