Regional Operations Support Partner | NSW

Description

• Track performance across the region and help drive accountability for meeting business targets.
• Act as a backup to the Regional Operations Lead when required.
• Manage the monthly billing cycle in conjunction with Project Managers and the Regional Operations Lead.
• Act as the HENRI (Salesforce) superuser, delivering training on project manager fundamentals, project setup and billing.
• Maintain forecasting accuracy, ensuring data integrity across regional reporting.
• Ensure compliance with IMS responsibilities and contribute to project health checks across the national business.
• Support onboarding and operational induction for new starters across the region.
• Provide any other information to support your TSA Riley recruitment experience.
• Support resource management, revenue processes, business operation budgets and general administrative workflows.
• Provide operational support to the NSW Team, RGM and Leadership Team as required.
• Support the Regional Operations Lead across all NSW operational activities, including day-to-day coordination and process improvement.

Requirements

• Excellent written and verbal communication, comfortable engaging with senior leaders and cross-functional teams.
• Confidence in supporting financial processes, including understanding P&L drivers and forecasting principles.
• Ability to act as a liaison between departments, fostering clarity, alignment and consistency.
• 7+ years' experience in a similar operations, business support or coordination role.
• A proactive, solutions-focused mindset with strong analytical and decision-making capabilities.
• Excellent digital systems and tools: We prioritise productivity, connectivity and cyber security across our technology to stay at the forefront of our industry.
• High attention to detail and accuracy across operational, financial and reporting activities.
• Strong organisational and project management skills, with the ability to manage competing priorities under pressure.

Benefits

• We are a certified 'Great Place To Work': This recognition reflects our unwavering commitment to fostering a positive, fair, inclusive, and supportive workplace culture.
• Career growth and opportunity: Joining us means opening the door to incredible career opportunities. We operate in a diverse range of sectors, and our services include project management, cost management, advisory, Environment, Social & Governance (ESG), and asset management. We encourage your engagement with thought leadership, industry memberships and events, and within TSA Riley, your involvement with our DEI, Reconciliation and cultural awareness initiatives.
• Hybrid working: Work-life balance is essential, and we understand that life happens. We offer hybrid working arrangements (beyond working-from-home) and create opportunities for in-office collaboration whenever possible.
• Comprehensive benefits, rewards and recognition: Our benefits programme goes beyond the ordinary. We provide exceptional support, growth opportunities, recognition, and rewards, including discounts and perks. As well as generous parental leave, we offer community service leave, defence forces leave, 'recharge days' and public holiday swaps.

Training + Development

Interview process

Visa Sponsorship

Security clearance