Jll
JLL provides professional services in real estate and investment management worldwide.
5 days ago
Junior (1-3 years), Intermediate (4-7 years), Expert & Leadership (13+ years)
Full Time
Melbourne, Victoria, Australia
Onsite
Company Size
102,000 Employees
Service Specialisms
Sector Specialisms
Description
front‑of‑house
service delivery
client engagement
event coordination
meeting rooms
health & safety
The role supports a banking client by delivering exceptional workplace experiences and acting as the main point of contact for staff and visitors. It involves overseeing daily front‑of‑house operations, ensuring compliance with standards, and driving engagement initiatives across the portfolio.
The position requires close collaboration with service partners, occupants and internal teams to maintain consistent service delivery, coordinate events and site tours, manage meeting rooms and internal communications, and uphold health‑and‑safety requirements.
- Deliver exceptional workplace experiences for staff and visitors.
- Serve as primary point of contact, managing front‑of‑house operations.
- Oversee day‑to‑day service delivery and ensure compliance with standards.
- Implement client engagement strategies and operational experience initiatives.
- Coordinate and support events, activations and site tours.
- Manage meeting room scheduling and usage.
- Handle internal communications to boost workplace culture and employee engagement.
- Interface with service partners, occupants and other stakeholders.
- Ensure health and safety standards are met and address operational concerns.
Requirements
1-2 years
hospitality
communication
self‑motivated
detail‑oriented
team player
Ideal candidates are strong communicators with 1‑2 years of hospitality or customer‑service experience, who are self‑motivated, adaptable, detail‑oriented and able to thrive in a fast‑paced environment. They should be goal‑oriented team players with excellent verbal and written skills, strong organisational abilities and a willingness to challenge the status quo.
- 1–2 years of experience in hospitality, customer service or a related field.
- Strong verbal and written communication skills.
- Self‑motivated, proactive and able to balance multiple priorities.
- Keen attention to detail and high quality focus.
- Adaptable and able to thrive in a fast‑paced environment.
- Goal‑oriented team player who demonstrates honesty and embraces new ideas.
- Strong organisational and administrative abilities.
Benefits
JLL offers an entrepreneurial, inclusive culture where employees can develop their strengths, enjoy varied experiences and grow meaningful careers. Applicants are encouraged to apply even if they do not meet every requirement, and the company provides reasonable accommodations for candidates with disabilities.
Training + Development
Interview process
Visa Sponsorship
Security clearance
Overview
$20+ billion revenue
Annual Revenue
JLL generated over $20 billion in revenue in 2021, demonstrating strong financial performance.
- Founded over 200 years ago, JLL has become a global leader in real estate services and investment management.
- With a presence in over 80 countries, JLL offers a wide range of services, including property management, advisory, and capital markets.
- JLL manages iconic properties like the Shard in London and works with Fortune 500 companies to optimize real estate portfolios.
- The company is known for its innovative solutions in real estate technology and sustainability.
- Typical projects include large-scale urban developments, corporate relocations, and infrastructure advisory.
- JLL has pioneered the integration of data-driven insights into real estate decision-making.
- The company’s expertise spans across diverse sectors, such as residential, commercial, industrial, and infrastructure.
- Notable for its long-standing history, JLL continues to shape the global real estate landscape.
Culture + Values
- Integrity, teamwork and ethics in all of our actions
- Respect for people, their contributions and personal growth
- Customer-driven focus with a commitment to excellence
- Commitment to sustainability and the environment
- Innovation and creativity in everything we do
- Building strong relationships and trust with our clients, partners, and communities
Environment + Sustainability
Net Zero 2040
Carbon Target
Aiming to achieve net zero carbon emissions by 2040 through comprehensive sustainability strategies.
50% by 2030
Emission Goal
Reducing carbon emissions from managed buildings by 50% by 2030.
10% by 2025
Water Efficiency
Aiming for a 10% reduction in water usage per square foot by 2025.
100% Renewable
Energy Source
Targeting 100% of energy from renewable sources for managed properties by 2030.
- Implementing green building certifications for managed properties, such as LEED and BREEAM
- Assisting clients in reducing their carbon footprint by optimizing building operations and energy use
Inclusion & Diversity
40% Gender Representation
Target for Senior Leadership
Aim to achieve 40% gender representation in senior leadership roles by 2025.
35% Women in Workforce
Global Workforce Composition
Currently, women make up 35% of the global workforce, with efforts focused on increasing their presence in leadership.
- Dedicated programs for advancing women’s leadership and mentorship.
- Partnerships with external organizations to promote gender equality in real estate.
- Ongoing efforts to foster an inclusive work environment for employees of all backgrounds.