Installation Coordinator

The Installation Coordinator is responsible for providing support/oversight of scheduling, coordination and communication related to flooring installation projects in customer’s home through contracted vendors. The role involves reviewing project details, scheduling installations, and ensuring customer satisfaction. They work closely with customers and installers to ensure projects are completed on time and to Express standards.

• Assist in the scheduling, dispatching, progress management, and completion of all projects in a timely & professional manner.
• Schedule installations, customer appointments and coordination with contractors
• Provide interdepartmental support as needed.
• Drive installed revenue to meet forecasted sales and budget goals.
• Document and maintain accurate, clear, and up-to-date systems and accounts for all active projects.
• Provide the highest level of customer service
• Operate a motor vehicle
• Daily, weekly, & monthly KPI reporting.
• Use hands to finger, handle or feel - Reach with hands or arms
• Communicating with installers, customers, and contractors to ensure projects are on track and that any issues are resolved
• Manage contractor-to-customer relations ensuring efficient project execution.
• Maintaining inventory levels, staging materials for crew loadouts, and assisting with loading/unloading trucks

The Weight or Force requirement in this position is: Up to 60 pounds

Express Flooring, a leading provider of residential and commercial flooring solutions in multiple states, is seeking highly spirited and dedicated professionals to join our team in various positions. Our mission is to deliver a superior floor covering experience to our customers by offering top-quality products, professional installation, and unparalleled customer service.

• This position requires to have close vision (clear vision at 20 inches or less), and color vision (ability to identify and distinguish colors).
• Depth perception (three-dimensional vision, ability to judge distances and spatial relationships)
• High School Diploma or GED
• Strong Communication Skills: Ability to communicate clearly and effectively with various stakeholders
• Problem-Solving Skills: Ability to identify and resolve issues that may arise during the installation process
• 3+ years prior experience providing direct customer support/customer service
• Forklift certification (prior or current)
• Customer Service Skills: Ability to handle customer inquiries and complaints in a professional and efficient manner
• Experience with Relevant Software: Familiarity with software used for scheduling, inventory management, and project tracking preferred
• Basic Computer Skills: Proficiency with software programs like Microsoft Office
• Stand – Walk – Lift – Climb – Talk - Hear
• Organizational Skills: Ability to manage multiple projects, prioritize tasks, and maintain accurate records
• Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)

As a rapidly expanding company, we are always looking for ambitious individuals who are not just looking for a job, but a rewarding career. We value problem solvers who are passionate about finding innovative solutions to challenges. At Express Flooring, we care deeply about our employees and strive to provide unlimited potential for growth, job security, highly competitive earnings, and comprehensive benefits packages for our full-time employees.

Compensation Range: $23 USD - $25 USD

Full compensation packages are based on candidate experience and relevant certifications.