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Case Work & Referral Officer
Riverside
A Case Work & Referral Officer for a government funded referral service that supports veterans who may be rough sleeping or are at risk of homelessness.
20d ago
£25,965 - £31,112
Entry-level, Junior (1-3 years)
Full Time
Hackney, England, United Kingdom
Onsite
Company Size
2,000 Employees
Service Specialisms
Supported housing
Retirement housing
Extra care housing
Substance misuse and rehabilitation
Young people and families support
Veterans services
Community services
Floating support services
Sector Specialisms
Business Services
Consumer Brands
Education & Training
Franchisors
Healthcare
Software & IT
Specialty Manufacturing & Distribution
Role
What you would be doing
safeguarding adults
portal use
compliance
case management
signposting
administrative duties
- Have a good understanding of safeguarding vulnerable adults and how to identify and raise safeguarding concerns.
- Liaising with referring agents.
- Conducting initial assessment of allocated referrals, and current housing status.
- Identifying root cause of insecurity of current home.
- Participate in team meetings, attend regular supervisions and reflective practice sessions.
- Using IT systems appropriately, including adding updates to the referral portal.
- From time to time, you may be required to undertake additional duties and responsibilities in consultation with your Line Manager.
- Monitoring the Op FORTITUDE referral portal, acknowledging receipt of referrals and responding to all enquiries within agreed timeframes.
- Carry out all of your duties within Riverside’s Policy and Procedure framework e.g. health & safety, safeguarding, dignity at work, GDPR, cash handling.
- Ensuring 100% compliance with the recording of all referral and case management activity.
- Signposting referred customers that have a need for support, but do not meet the eligibility criteria.
- Delivering the referrals process to meet contractual requirements. This will include:
- Carrying out day-to-day administration and operational duties.
- Identifying best solutions to address root cause.
- Contributing to and maintaining partnerships across the Op FORTITUDE Pathway.
- Deciding on the outcome and advising all relevant parties accordingly.
- Signposting to the relevant Op FORTITUDE Caseworkers when brief intervention work at referral stage is required to ensure the safety of the customer.
- You will use psychologically and trauma informed approaches to engage and support veterans to make positive choices by:
- Referring customers to the Pathways Caseworker for support in seeking accommodation.
- Making a referral to the appropriate accommodation provider with suitable vacancies that meet referral needs.
- Assisting in the collation and submission of information returns relating to funding and performance, including capturing information for contractual requirements.
- Maintaining regular contact with veterans on the waiting list and keeping them fully updated with the status of their application.
- Undertake regular training and take responsibility for continuous development to enable you to deliver your role safely.
- Making referrals to the most appropriate organisation from our list of approved providers, to assist the referred veteran to address the underlying cause of homelessness.
- Being responsible for the accuracy of data of the referrals and that the referral pathway database is “quality driven” and updated at all times, escalating any issues or concerns when referrals have not met the pathway standards to the Service Manager.
- Developing a detailed understanding of support available, both veteran and non-veteran specific. This may include Local Authorities, Op COURAGE for mental health support, grant giving bodies for financial support, local Third Sector Floating Support services to provide ongoing tenancy sustainment support, employment support, and signposting to other relevant agencies to meet their needs.
- Acting as the first point of contact, dealing with a range of enquiries, answering phone calls and signposting customers as required.
What you bring
eligibility criteria
collaboration
decision making
risk management
lived experience
referral administration
- Demonstrating a full understanding of the eligibility criteria to confirm that referrals meet the criteria for the Pathway.
- Ability to work in partnership and communicate with other people to reach positive outcomes.
- Ability to use initiative and have confidence to make decisions.
- Understanding the risk management process, escalating appropriately where you have concerns for the safety of the veteran or others.
- Personal lived experience of serving in the forces or of homelessness.
- Respecting customer preferences in relation to choice of location where multiple accommodation options are available.
- Ability to administer a comprehensive referral service.
- Ability to organise tasks and plan accordingly.
- High attention to detail with competent and accurate administrative and IT skills.
- Deliver your role in line with Riverside company values – “Our Riverside Way”.
- Investment in your learning, personal development and technology
- Competitive pay & generous pension
- 28 days holidays plus bank holidays
- Flexible working options available
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- enhanced dbs check
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Company
Overview
- Operates a diverse portfolio of residential properties across the UK, offering homes to people in need.
- Specializes in social care, working to improve the lives of vulnerable people through tailored services.
- Projects often focus on regeneration and community development, transforming neighborhoods into thriving areas.
- Offers a range of services like homelessness prevention, mental health support, and youth services.
- Manages a variety of housing types, from supported living facilities to independent homes, helping people achieve stability.
- Known for its holistic approach, addressing not just housing needs, but also the broader social factors affecting well-being.
- Committed to supporting those at risk of marginalization, from veterans to people with disabilities.
- A key player in the UK housing and social services sector with a unique blend of housing expertise and social care.
- We are a people-first organisation. Our customers and colleagues are at the heart of everything we do.
- We are committed to creating and maintaining an environment where our employees feel respected, valued, and supported.
- We believe in collaboration, working together to achieve our vision and deliver the best possible service.
- We have integrity in everything we do and always strive to be transparent, accountable, and trustworthy.
- We are passionate about making a difference and delivering quality services to our communities.
2050
Net Zero Carbon Emissions Target
The company is committed to achieving Net Zero carbon emissions by the year 2050.
- Aim to reduce carbon emissions from existing homes and new builds using energy-efficient technologies and sustainable materials.
- Environmental strategy includes reducing water usage and waste production, while promoting sustainability in the supply chain.
- Working to improve the environmental performance of housing stock, with a focus on energy efficiency and reducing energy costs for residents.
- Already reduced carbon emissions for residents.
X% Women in Leadership
Women in Senior Roles
The percentage of women in senior leadership positions reflects the company's commitment to gender diversity in top management.
- Committed to fostering an inclusive culture where everyone feels they belong.
- Set measurable targets to increase the representation of women in leadership roles.
- Strive to ensure a diverse workforce through recruitment practices and employee development programs.
- Track and report on gender pay gap and aim to reduce it over time through focused strategies.
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