Service Manager

Description

• Ensure KPI's are met, these include service dates, management of sales enquiries and submittal of defect reports.
• Stay alert to industry change, product development and opportunities and work with the head of service to strategize and plan for growth and technological improvements
• Manage staff expenses, annual leave requests, time sheets and overtime for the security engineering team
• Provide senior management progress reports and monthly business reports.
• Deliver Success and Growth Through Quality Customer Service: To provide the client base high levels of service, good advice on best practice.
• To develop existing relationships and create new ones through timely and well-presented communications maintaining positive client relationships and handling any queries or concerns promptly
• Work closely with other department heads and other team members to ensure efficient delivery of services
• Ensure all work is carried out in accordance with health and safety regulations, including but not limited to, the safe handling of electrical components, working at height, and maintaining site safety.
• Work with schedulers to ensure efficient delivery of all PPM and small works where security systems are concerned.
• Take on responsibility for recruitment as necessary and manage the training and development of existing staff
• Provide leadership and management to the combined operations including permanently employed staff and sub-contractors

Requirements

• Technical background in the electrical/electronic industry.
• Full UK Driving Licence
• Good all-round knowledge of Fire and Security Systems
• Highly organised, professional and computer literate
• Self-motivated and able to organise workload, with the ability to work on own initiative
• Experience of front-line customer contact preferred

Benefits

• Fully equipped company vehicle
• Development and progression opportunities
• Competitive salary, subject to experience
• Employee Recognition Scheme
• Mental Health & Well-being Scheme
• Additional holiday day for each full year of completed service (up to 25 days)
• 22 days Paid Holidays plus Bank Holidays
• Paid Candidate Referral Scheme - up to £1,000 per referral, unlimited referrals
• Royal London Pension
• Life Assurance 4x Salary

Training + Development

Interview process

Visa Sponsorship

Security clearance