IT Service Desk Support Specialist at Ebi Consulting in Burlington, MA | USD55,000-75,000 | Kablio

Role

Description

malware removal

mobile management

computer setup

ticket management

troubleshooting

inventory monitoring

Participate in Knowledge Base Contributions
Responsible for virus/malware removal
Assist in managing Apple and Android phones mobile devices
Responsible for setting up computers: Loading all software, security patches, email accounts, security settings, network connection settings
Educate users on IT policies, procedures, and best practices
Service desk technical assistance: Manage our IT Service Management (Freshservice) support requests. This includes managing, tracking, and monitoring all help desk tickets to make sure they are updated and resolved in a timely manner
Document diagnosis and resolutions
Monitor and provide updates for laptops and peripherals inventory
Diagnose and resolve employees’ technical issues: Use IT concepts, practices, and procedures to troubleshoot and resolve any tickets that are assigned to you

Requirements

windows

office

virus removal

in‑tune

saas

bachelor's

Must have experience with Microsoft Windows, Microsoft Office, and Virus/Malware removal
Have strong attention to detail
Preferred Bachelor’s Degree in field of MIS, Computer Science, or Information Systems
Able to think logically and troubleshoot any issues through completion
Be able to build new laptops and deploy and configure applications
Ability to work independently to meet the needs of the business
Strong interpersonal skills and ability to work with non-technical people over the phone and in person
Experience with Microsoft In-Tune, Adobe Acrobat, o365, Team Viewer and VPN applications are a plus
Experience working with Software as a Service (SaaS) applications
Patience and Strong organization are a must with the ability to adapt quickly and work in a team-based environment

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded in 1989

Year Established

EBI Consulting was established in 1989 and has since grown to become a leader in environmental, engineering, and energy consulting.

supports a wide range of industries with specialized services that ensure compliance, sustainability, and innovation.
has become known for its strong track record of providing solutions across both private and public sector projects.
typical projects span various sectors, including energy, infrastructure, and water, with a focus on quality and regulatory excellence.
energy consulting services are particularly well-regarded, offering expertise in energy efficiency, solar, and renewable energy solutions.
infrastructure work includes everything from site assessments to full-scale project management, ensuring projects are delivered on time and within budget.
offers a full range of services from environmental assessments to engineering design and project management, all tailored to meet the unique needs of each client.
portfolio includes large-scale infrastructure, commercial buildings, and renewable energy projects, continuing to expand its influence globally.

Culture + Values

Impact first
Measure twice, cut once
Execution
Fully understand our clients’ needs, communicate our approach and perform outstanding work the first time, every time
Attract the best people and empower each of them to improve performance for our clients and ourselves
Encourage innovative and pragmatic problem-solving with a focus on results that deliver real business value to our clients
Ensure integrity and ethical conduct in all of our relationships
Consider the environment and our social responsibility in all of our business choices

Environment + Sustainability

Over 600 properties

Benchmarked in ENERGY STAR® Portfolio Manager®

Analyzing energy performance data to improve efficiency and reduce environmental impact.

98 properties

Certified in 2023

Achieved ENERGY STAR certification, demonstrating leadership in energy efficiency.

10,000 trees

Planted to date

Environmental initiative to combat climate change through reforestation efforts.

Partner of the Year – Service and Product Provider in ENERGY STAR® Portfolio Manager®
Internally upgraded lighting to LED and high‑efficiency fixtures, occupancy sensors, timed lighting and HVAC schedules
Comprehensive recycling program covering paper, glass, plastic, aluminum, plastic bags and cardboard
Headquarters achieved ENERGY STAR designation in 2012 and recognized as Sustainable Business Leader

Inclusion & Diversity

3.4/5 Rating

Glassdoor Diversity & Inclusion Score

The company earned a 3.4/5 rating for Diversity & Inclusion on Glassdoor, a notable score reflecting employee sentiment on workplace inclusivity.

Best Places 2024

GlobeSt CRE Recognition

Named one of GlobeSt CRE's Best Places to Work in CRE 2024, highlighting its commitment to inclusive leadership and workplace culture.

Formal veteran hiring commitment in place
Career advancement program enabling upskilling into higher-paying roles

Articles

Careers at EBI Consulting

Contact EBI Consulting

EBI Consulting Services

Role

Description

malware removal

mobile management

computer setup

ticket management

troubleshooting

inventory monitoring

Participate in Knowledge Base Contributions
Responsible for virus/malware removal
Assist in managing Apple and Android phones mobile devices
Responsible for setting up computers: Loading all software, security patches, email accounts, security settings, network connection settings
Educate users on IT policies, procedures, and best practices
Service desk technical assistance: Manage our IT Service Management (Freshservice) support requests. This includes managing, tracking, and monitoring all help desk tickets to make sure they are updated and resolved in a timely manner
Document diagnosis and resolutions
Monitor and provide updates for laptops and peripherals inventory
Diagnose and resolve employees’ technical issues: Use IT concepts, practices, and procedures to troubleshoot and resolve any tickets that are assigned to you

Requirements

windows

office

virus removal

in‑tune

saas

bachelor's

Must have experience with Microsoft Windows, Microsoft Office, and Virus/Malware removal
Have strong attention to detail
Preferred Bachelor’s Degree in field of MIS, Computer Science, or Information Systems
Able to think logically and troubleshoot any issues through completion
Be able to build new laptops and deploy and configure applications
Ability to work independently to meet the needs of the business
Strong interpersonal skills and ability to work with non-technical people over the phone and in person
Experience with Microsoft In-Tune, Adobe Acrobat, o365, Team Viewer and VPN applications are a plus
Experience working with Software as a Service (SaaS) applications
Patience and Strong organization are a must with the ability to adapt quickly and work in a team-based environment

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded in 1989

Year Established

EBI Consulting was established in 1989 and has since grown to become a leader in environmental, engineering, and energy consulting.

supports a wide range of industries with specialized services that ensure compliance, sustainability, and innovation.
has become known for its strong track record of providing solutions across both private and public sector projects.
typical projects span various sectors, including energy, infrastructure, and water, with a focus on quality and regulatory excellence.
energy consulting services are particularly well-regarded, offering expertise in energy efficiency, solar, and renewable energy solutions.
infrastructure work includes everything from site assessments to full-scale project management, ensuring projects are delivered on time and within budget.
offers a full range of services from environmental assessments to engineering design and project management, all tailored to meet the unique needs of each client.
portfolio includes large-scale infrastructure, commercial buildings, and renewable energy projects, continuing to expand its influence globally.

Culture + Values

Impact first
Measure twice, cut once
Execution
Fully understand our clients’ needs, communicate our approach and perform outstanding work the first time, every time
Attract the best people and empower each of them to improve performance for our clients and ourselves
Encourage innovative and pragmatic problem-solving with a focus on results that deliver real business value to our clients
Ensure integrity and ethical conduct in all of our relationships
Consider the environment and our social responsibility in all of our business choices

Environment + Sustainability

Over 600 properties

Benchmarked in ENERGY STAR® Portfolio Manager®

Analyzing energy performance data to improve efficiency and reduce environmental impact.

98 properties

Certified in 2023

Achieved ENERGY STAR certification, demonstrating leadership in energy efficiency.

10,000 trees

Planted to date

Environmental initiative to combat climate change through reforestation efforts.

Partner of the Year – Service and Product Provider in ENERGY STAR® Portfolio Manager®
Internally upgraded lighting to LED and high‑efficiency fixtures, occupancy sensors, timed lighting and HVAC schedules
Comprehensive recycling program covering paper, glass, plastic, aluminum, plastic bags and cardboard
Headquarters achieved ENERGY STAR designation in 2012 and recognized as Sustainable Business Leader

Inclusion & Diversity

3.4/5 Rating

Glassdoor Diversity & Inclusion Score

The company earned a 3.4/5 rating for Diversity & Inclusion on Glassdoor, a notable score reflecting employee sentiment on workplace inclusivity.

Best Places 2024

GlobeSt CRE Recognition

Named one of GlobeSt CRE's Best Places to Work in CRE 2024, highlighting its commitment to inclusive leadership and workplace culture.

Formal veteran hiring commitment in place
Career advancement program enabling upskilling into higher-paying roles

Articles

Careers at EBI Consulting

Contact EBI Consulting

EBI Consulting Services