Project Manager - Residential Housing (Houston)

Description

• Ensures completion of comprehensive project reports and project plans to track site progress.
• Engages in new business development and works in conjunction with the Regional Director to draft new business proposals and budgets.
• Work closely with the Leadership Team on system-wide improvements.
• Contributes ideas for additional employee training and personnel development based upon needs identified through employee evaluation.
• Working with the Director of Operations, ensuring successful set-up, implementation, and close-out of multiple relocation sites.
• Participates in weekly meetings with APMs to review site progress, challenges, budget issues, invoice concerns, etc.
• Regularly interfaces with the client to ensure satisfaction with HOU performance.
• Ensures staff are maintaining confidentiality of resident and HOU information via file security protocols as well as implementing computer data security systems.
• Complete staff performance evaluations twice a year; months of September (annual review) and March (mid-review).
• Responsible for providing meaningful content to HOUs webpage at least once per quarter.
• Oversees hiring, terminations, status changes, and performance management decisions for site staff.
• Works closely with Regional Director to determine what is appropriate for the site in terms of staffing, project complexity, etc.
• Responsible for preparation of final closeout report and client interview/debrief.
• Train APMs with recording expenses and site invoicing in Concur
• Work with the CLO to ensure all staff complete requisite HOU trainings.
• Responsible for drafting and obtaining client signatures on contract amendments and/or extensions due to increased scope of work or any major changes to the relocation plan.
• Reviews relocation plans quarterly with APM to determine if relocation is on track, any challenges encountered to date, and possible course corrections.
• Visits all sites under her/his purview on a quarterly basis (and as needed) to provide support and assistance to the APM and/or onsite staff at these sites.
• Anticipates and flags to Regional Director any budget concerns. Suggesting a plan to address any over/underspending.
• Completes final review of all monthly invoices and site balances before they are sent to the client.
• Completes annual trainings as required.
• Participates in monthly meetings with APMs and Relocation Coordinators.
• Ensure safety protocols are being followed at each site.
• Responsible for submission of all required relocation plans to appropriate funder(s) in a timely manner.
• Participates in project-specific, internal kick-off meetings with the Leadership Team, APM and Relocation Coordinator, and/or onsite staff for the purposes of initial planning for the project.
• Ensures APM completes quarterly file audits and missing/incomplete documents are obtained/completed.

Requirements

• Ability to show restraint and composure in difficult situations
• Must be solution-based driven
• Flexibility and adaptability
• Capacity to be supportive and hold staff accountable for performance
• Positive attitude and a propensity to learn
• Able to work with diverse populations and to communicate effectively with internal and external stakeholders.
• Excellent interpersonal skills
• Excellent verbal and written communication skills
• Excellent communication and customer service skills
• Familiar with Microsoft Office Suite and Project Management software
• Ability to lead company-wide efforts to support service delivery models
• Excellent project management skills and ability to work under time constraints on a variety of projects and tasks
• Experience in relocation services
• Ability to support, mentor, lead and organize staff

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance