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Resident Relations - High-rise Community
Rose Valley Management
Foster community, handle resident relations, events, and admin for a high‑rise property.
12d ago
Junior (1-3 years)
Full Time
Silver Spring, MD
Onsite
Company Size
51 Employees
Service Specialisms
Project Management
Construction Services
Property Development
Consulting
Design
Engineering
Sector Specialisms
Apartment Property Management
Role
What you would be doing
building inspection
report preparation
event coordination
resident relations
work order closure
contract negotiation
- Encourage resident participation in the community events
- Building inspection inspect to ensure safety and quality
- Prepare property newsletter (if applicable)
- Implement creative social activities to develop positive relationships among residents
- Actively promote community participation
- Assist in preparation of weekly reports
- Promote an effective communications system
- Attend scheduled owner’s meetings, staff meetings and resident meetings as required
- Review outside and intra-company correspondence
- Prepare internal and external advertisement for events
- Send appropriate notes to residents as directed by the budget and Community Manager
- Give prompt, personal attention and assistance to incoming and current residents encountering housing-related problems
- Establish and maintain positive resident relations
- Promote a positive image of ownership, property, and managing agent to residents and the surrounding community
- Prepare resident/prospect correspondence as needed
- Help create a community atmosphere within the property
- Assist Community Manager in completion of special projects as necessary
- Assist in responding to prospective resident complaints as directed by the Community Manager
- Prepare activities according to budget and resident retention needs
- Assist in maintaining resident referral networks
- Review all advertising for accuracy and effectiveness
- Close out maintenance work orders and follow-up with residents to ensure satisfaction
- Maintain general office files
- Establish and maintain an information packet on the local area for newcomers
- Recommend policies and procedures to the Community Manager
- Ensure the quality of marketing and collateral materials
- Coordinate community events with the site staff
- Contact all residents tendering a notice to vacate to ascertain their reason for vacating and attempt to have them rescind their notice
- Receive and report service calls promptly
- Negotiate and recommend contracts for applicable products and services to the Community Manager
What you bring
high school
driver's license
realpage
1-3 yrs
customer service
multi-task
- High school diploma or equivalent
- The ability to multi-task and maintain a professional appearance and demeanor
- Strong passion for delivering top-notch service to help ensure the highest level of customer satisfaction and retention possible
- Outstanding interpersonal skills are needed
- The ability to communicate professionally, calmly, and effectively with prospects, co-workers, residents, vendors, and corporate staff under high pressure situations
- Excellent written and verbal communication skills are required
- The ability to solve practical problems and employ rational decision-making skills is a must
- A current and valid Driver’s License
- 1-3 years of related experience preferably in residential property management
- Positive, friendly, and ambitious attitude with excellent problem solving, listening, and deductive reasoning skills
- The ability to read and interpret documents, write routine reports and correspondence, and speak effectively before groups of residents or employees is needed
- Working knowledge of the Real Page software strongly preferred
- Additional perks throughout the year including maintenance appreciation month, apartment onsite teams’ day, and many more
- Prime location in Silver, Spring, Maryland surrounds scenic parks such as Rock Creek Park and Sligo Creek Park. Just minutes away from the Silver Spring Metro Station, which provides seamless connectivity to Washington, D.C
- Commuter Benefits
- 401K after 1 year of service with a company match
- Generous PTO package
- Opportunities for monthly commissions
- 1, 119 residential units
- Health, Dental and Vision Insurance
- Flexible Spending Account
- 100's of discounts on car rentals, hotels, amusement parks, and more
- Health Spending Account
- Pursue educational opportunities to keep abreast of industry issues
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
- has been a trusted partner in managing high-profile infrastructure projects.
- offer specialized services across diverse sectors, including energy, utilities, and construction.
- prides itself on its ability to deliver complex projects on time and within budget.
- have a solid track record in both residential and commercial development, catering to a broad market.
- known for expertise in handling large-scale, multi-phase projects, consistently exceeding client expectations.
- diverse project portfolio spans regions and industries, showcasing versatile capabilities.
- They are proud of their achievements and are excited about the next opportunity, showing dedication to every project's details.
- They values respect and kindness, fostering collaboration among their diverse team members.
- They prioritize honesty and transparency in keeping their investors informed.
- They emphasizes building trust through accountability and communication as the foundation for successful partnerships.
10,000+
Operational Units
The company operates efficiently across over 10,000 units, reflecting its scale and commitment to environmental responsibility through modernization efforts.
200+
Associates
The company employs over 200 associates, fostering a culture of environmental consciousness and operational excellence.
- Committed to making its website accessible by meeting or exceeding WCAG 2.1 Level AA standards for perceivable, operable, understandable, and robust content.
- Modernizing buildings and implementing community-focused solutions such as co‑working spaces (SmartSpace) to reduce commuting impact and support shared resource utilization.
- No publicly available DEI strategy, goals or gender-related statistics found on corporate website or LinkedIn.
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