IT Help Desk Operator at S&Me in Charlotte, NC | Kablio

Role

Description

troubleshooting

user training

documentation

escalation

account management

help desk

Issue Troubleshooting: Diagnose and resolve hardware, software, and network problems using advanced troubleshooting techniques and tools.
User Education & Collaboration: Educate end users on basic troubleshooting and best practices, while working with IT teams to identify recurring issues and implement long-term solutions.
Documentation & Escalation: Record all support interactions, including issue details and resolution steps, and escalate complex issues when necessary.
Account & System Management: Assist with user account setup, password resets, access permissions, and routine system maintenance tasks.
First-Level Support: Provide technical assistance to end users via phone, email, or ticketing system, ensuring prompt and courteous service.

Requirements

windows

microsoft office

associate's degree

networking

comptia a+

technical support

Strong knowledge of Windows operating systems and Microsoft Office suite
An Associate's degree in computer science, information technology, or related field required, or equivalent combination of education and experience
Familiarity with basic networking concepts and troubleshooting techniques
Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional), a plus
Experience in a technical support role or similar customer service position with demonstrated proficiency in troubleshooting complex IT issues, a plus

Benefits

Term Life & Long-Term Care Coverage – available Spring 2026
401(k) Retirement Plan
Pet Insurance
Medical, Dental & Vision Plans with HSA and FSA options – with no medical premium increase in 2026
Tuition Reimbursement
100% Employee Stock Ownership Plan (ESOP) with a 5% company contribution
Paid Maternity & Paternity Leave
Company Vehicle & Fuel Card – for project-based roles
Credential Incentive Program – get rewarded for advancing your skills
Paid Holidays and Paid Time Off (PTO) – with rollover options
Wellness Program – $50 off per month on your 2027 premiums!
Mentorship & Career Development Programs
$2,000 Employee Referral Bonuses – and more!
Employee Recognition Program

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

visa assistance is not available.

Security clearance

reference check required.
compliance with fleet management and substance policy required.

Company

Overview

Founded in 1973

Year Established

The company was established in 1973 by two founding partners, Glenn Futrell and Bob Owens.

30+ Offices

Operational Presence

Operates across more than 30 offices, covering over 10 U.S. states to serve diverse regional needs.

$250M - $750M

Annual Revenue Range

Reports annual revenues ranging from $250 million to $750 million, reflecting significant financial impact.

5 Services Integrated

Solution Offerings

Combines geotechnical, environmental, civil engineering, water resources, and solid waste testing into a unified approach.

Tackles diverse projects from highways and stadiums to waste facilities.
Projects span sectors like commercial, industrial, transportation, healthcare, ports, and power infrastructure.
As an employee-owned company under an ESOP, all staff hold a stake in the firm’s success and decision-making.
Uncommonly blends technical labs on-site with field engineering, enabling faster insights and adaptive design.

Culture + Values

We are committed to delivering excellence through teamwork, integrity, and quality.
We are dedicated to meeting the needs of our clients, employees, and communities.
We prioritize safety and innovation in all our projects and operations.
We foster a work environment that values collaboration and mutual respect.

Environment + Sustainability

Net Zero by 2040

Carbon Footprint Goal

The company aims to achieve a net zero carbon footprint, demonstrating its commitment to climate action.

Committed to reducing environmental impact through various initiatives.
Focuses on reducing waste and increasing energy efficiency.
Promotes sustainable construction practices.
Implements green building designs to minimize environmental impact.

Inclusion & Diversity

The company fosters an inclusive environment that promotes equal opportunities for all employees.
The company actively works to create a culture where diversity is celebrated and valued.
The company is committed to gender equality, with initiatives aimed at increasing the representation of women in leadership positions.

Articles

S&Me Overview

Careers

Role

Description

troubleshooting

user training

documentation

escalation

account management

help desk

Issue Troubleshooting: Diagnose and resolve hardware, software, and network problems using advanced troubleshooting techniques and tools.
User Education & Collaboration: Educate end users on basic troubleshooting and best practices, while working with IT teams to identify recurring issues and implement long-term solutions.
Documentation & Escalation: Record all support interactions, including issue details and resolution steps, and escalate complex issues when necessary.
Account & System Management: Assist with user account setup, password resets, access permissions, and routine system maintenance tasks.
First-Level Support: Provide technical assistance to end users via phone, email, or ticketing system, ensuring prompt and courteous service.

Requirements

windows

microsoft office

associate's degree

networking

comptia a+

technical support

Strong knowledge of Windows operating systems and Microsoft Office suite
An Associate's degree in computer science, information technology, or related field required, or equivalent combination of education and experience
Familiarity with basic networking concepts and troubleshooting techniques
Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional), a plus
Experience in a technical support role or similar customer service position with demonstrated proficiency in troubleshooting complex IT issues, a plus

Benefits

Term Life & Long-Term Care Coverage – available Spring 2026
401(k) Retirement Plan
Pet Insurance
Medical, Dental & Vision Plans with HSA and FSA options – with no medical premium increase in 2026
Tuition Reimbursement
100% Employee Stock Ownership Plan (ESOP) with a 5% company contribution
Paid Maternity & Paternity Leave
Company Vehicle & Fuel Card – for project-based roles
Credential Incentive Program – get rewarded for advancing your skills
Paid Holidays and Paid Time Off (PTO) – with rollover options
Wellness Program – $50 off per month on your 2027 premiums!
Mentorship & Career Development Programs
$2,000 Employee Referral Bonuses – and more!
Employee Recognition Program

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

visa assistance is not available.

Security clearance

reference check required.
compliance with fleet management and substance policy required.

Company

Overview

Founded in 1973

Year Established

The company was established in 1973 by two founding partners, Glenn Futrell and Bob Owens.

30+ Offices

Operational Presence

Operates across more than 30 offices, covering over 10 U.S. states to serve diverse regional needs.

$250M - $750M

Annual Revenue Range

Reports annual revenues ranging from $250 million to $750 million, reflecting significant financial impact.

5 Services Integrated

Solution Offerings

Combines geotechnical, environmental, civil engineering, water resources, and solid waste testing into a unified approach.

Tackles diverse projects from highways and stadiums to waste facilities.
Projects span sectors like commercial, industrial, transportation, healthcare, ports, and power infrastructure.
As an employee-owned company under an ESOP, all staff hold a stake in the firm’s success and decision-making.
Uncommonly blends technical labs on-site with field engineering, enabling faster insights and adaptive design.

Culture + Values

We are committed to delivering excellence through teamwork, integrity, and quality.
We are dedicated to meeting the needs of our clients, employees, and communities.
We prioritize safety and innovation in all our projects and operations.
We foster a work environment that values collaboration and mutual respect.

Environment + Sustainability

Net Zero by 2040

Carbon Footprint Goal

The company aims to achieve a net zero carbon footprint, demonstrating its commitment to climate action.

Committed to reducing environmental impact through various initiatives.
Focuses on reducing waste and increasing energy efficiency.
Promotes sustainable construction practices.
Implements green building designs to minimize environmental impact.

Inclusion & Diversity

The company fosters an inclusive environment that promotes equal opportunities for all employees.
The company actively works to create a culture where diversity is celebrated and valued.
The company is committed to gender equality, with initiatives aimed at increasing the representation of women in leadership positions.

Articles

S&Me Overview

Careers