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HVAC Technical Support Analyst I
Daikin Applied Americas
24d ago
$2,861 - $4,567
Intermediate (4-7 years), Expert & Leadership (13+ years), Junior (1-3 years)
Full Time
Plymouth, MN
Remote
Company Size
4,156 Employees
Service Specialisms
Engineering
Technical Services
Design
Project Management
Turnkey
Sector Specialisms
Commercial Buildings
Multi-family Housing
Data Centers
Institutional Facilities
Industrial
Energy
Infrastructure
Residential
Role
What you would be doing
hvac support
salesforce entries
client engagement
status reporting
needs assessment
call management
- Provide basic level HVAC technical support to sales representatives, customers and service groups
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provides information to customers on an on-going basis to answer questions or provide information with respect to their case status
- Provide weekly and daily updates and reports of cases status and group metrics
- Promptly and accurately enters all incoming requests within Salesforce CRM Maintains communication records, necessary paperwork within Salesforce Reflect correct customer and case details with up-to-date information
- Communicates problem areas to the appropriate parties as the need arises to ensure that problems or possible problems are surfaced, and corrective action taken in a timely manner
- Identify and assess customers’ needs to achieve satisfaction and takes the extra mile to engage customers
- Manages large amounts of incoming calls and emails
What you bring
degree
vocational
certification
impact
experience
- Associate's Degree or Equivalent Experience
- Vocational or Technical Degree or Equivalent Experience
- EPA license, Fundamentals of Refrigeration, or HVAC training, Apprenticeship
- The ability to make an impact and shape your career with a company that is passionate about growth
- 2 to 4 years Customer service, HVAC, or Trade school experience
- Work visa sponsorship is not available for this position
- 4 to 6 years Knowledge of Electrical/Mechanical terminology, or equivalent HVAC experience
- Paid parental leave and tuition reimbursement after 6 months of continuous service
- Paid sick time in accordance of the federal, state and local law
- Company provided life insurance + optional employee paid voluntary life insurance, dependent life coverage and voluntary accident coverage
- 3 weeks of paid time off for new employees + 11 company paid holidays
- 401K retirement plan with employer contributions matching 100% of the first 3% of employee contributions and 50% on the next 2% of employee contributions
- Short term and long-term disability
- Vacation accrues on a monthly basis, unless applicable federal, state and local law requires a faster accrual
- Multiple medical insurance plan options + dental and vision insurance
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
Founded 1933
Year Established
The company originated in 1933 as McQuay International in Minneapolis.
Acquired 2006
Acquisition Year
Transformed significantly after being acquired by Daikin Industries in 2006.
$30B Revenue
Parent Company Revenue
The global parent company generates nearly $30 billion in annual revenue.
$582M Applied Americas
Division Revenue
Applied Americas division contributes $582 million in revenue.
- Now fuels complex projects: water-cooled chillers, air-handlers, modular central plants and rooftop units across North America.
- Typical deployments include custom HVAC for data centers, sports venues, campuses and commercial towers.
- Specialisms span commercial and industrial sectors, with strong energy and infrastructure focus.
- Continues to innovate with compact chillers, heat-pump rooftop systems and intelligent equipment platforms.
- Unusual fact: it evolved from war-time radiator and compressor maker, once built bomb-release gear for WWII.
- Prioritizes meeting customer needs and delivering innovative solutions to solve their unique challenges.
- Fosters a culture of innovation, encouraging new ideas and breakthrough technologies to advance the HVAC industry.
- Strives for excellence in everything they do, ensuring quality, reliability, and operational efficiency.
- Committed to sustainability and environmental stewardship, offering products that reduce energy consumption and minimize environmental impact.
- Values teamwork and collaboration across all levels of the organization to drive mutual success.
- Maintains high ethical standards and operates with honesty and transparency in all interactions.
- Promotes a culture of respect, valuing diverse perspectives and fostering an inclusive work environment.
2050
Net Zero Target
Aim to achieve net zero carbon emissions by this year.
- Products are designed to reduce environmental impact by improving energy efficiency and reducing emissions.
- Invests in sustainable technologies, such as energy-efficient HVAC solutions, to lower carbon footprints.
- Supports net zero goals through transitioning to renewable energy sources and optimizing energy use in products.
- Focuses on reducing water consumption and implementing waste reduction initiatives across its operations.
- The company is committed to fostering an inclusive and diverse work environment, where all employees feel valued and respected.
- They support gender equality and work to increase the representation of women in leadership positions.
- The company has specific diversity goals, aiming to improve hiring practices and increase the diversity of their workforce.
- They have initiatives to support professional development and mentorship programs for underrepresented groups in the HVAC industry.
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