Head of Digital | Retail | IKEA RSO Jebel Ali

Description

• Drive digital innovation and collaborate across the business to generate new solutions for products, services, and processes.
• Plan and execute Ecommerce campaigns to engage with potential and existing customers, aiming to increase visitations and lead generation.
• Oversee the creation and implementation of organic and paid search strategies.
• Lead the development of Regional Digital channels across UAE, Qatar, Egypt, and Oman.
• Monitor site performance KPIs and provide data, insights, and analysis to stakeholders.
• Oversee the Ecommerce P&L and budget, ensuring alignment with targets.
• Continuously monitor and improve the digital customer experience through research and insights.
• Lead the Regional Business Plan process for digital channels, ensuring alignment with broader regional objectives.
• Promote a culture aligned with IKEA's values and foster teamwork in fast-paced environments.
• Prepare and manage financial plans and digital investments for the markets.
• Manage and optimize digital touchpoints to connect commercial and inspirational content, enhancing user experience and customer satisfaction.
• Lead, develop, and manage a high-performing team to support multichannel transformation.
• Develop and integrate digital channels to provide a consistent multichannel shopping experience.
• Create competence development plans for the organization and direct reports.
• Measure ROI on digital products and transformation initiatives to ensure effectiveness.

Requirements

• Proven ability in strategic planning and execution, with a focus on customer-centric approaches.
• Experience managing digital initiatives across multiple markets with cultural sensitivity and scalability
• Bachelor’s degree in one of the following fields (Computer Science / Information Technology, Digital Business / Digital Transformation, Engineering or Business Administration or related fields with strong tech exposure)
• Strong leadership and team management skills, with the ability to inspire and motivate.
• Expertise in digital technologies, including search, social, mobile, and Ecommerce platforms.
• 10+ years of progressive experience in digital roles leading digital initiatives across multiple markets or business units
• Excellent communication, negotiation, and stakeholder management skills.
• Solid understanding of modern digital technologies, architecture, and data analytics
• Certifications in Agile, Scrum, Change Management, or Data Analytics are a plus
• Demonstrated track record of successfully driving large-scale digital change in complex, multi-market environments

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance