Technology Coordinator

Onboarding & Offboarding Coordination

The Technology Coordinator will support the effective use of technology at MIINC by serving as the primary liaison between internal staff and our Managed Services Provider (MSP), Mentis Group. The role will focus on coordinating onboarding and offboarding employees, device procurement and inventory, scheduling support, and facilitating communication between teams. The position will not provide direct technical support or engage in project execution, IT strategy, or budget management.

• Route support tickets and requests to the MSP as appropriate.
• Facilitate secure disposal of retired equipment with guidance from MSP.
• Assist in building and streamlining internal processes and documentation for onboarding and offboarding.
• Distribute basic user guides or documentation created by the MSP.
• Schedule and attend regular coordination meetings with the MSP.
• Coordination & Follow-Up: Track open issues and ensure resolution by responsible parties.
• Vendor Liaison: Collaborate effectively with external MSP to support business operations.
• May involve limited after-hours coordination in emergency or time-sensitive cases.
• Coordinate procurement and delivery of devices in partnership with the MSP.
• Organization & Documentation: Maintain accurate records of technology assets and workflows.
• Ensure timely set up of equipment and access credentials by the MSP.
• Manage inventory of laptops, desktops, monitors, and peripherals.
• Monitor ticket progress and follow up on outstanding issues.
• Assist in building and streamlining internal processes and documentation for inventory/procurement.
• Coordinate with HR and the department lead to manage technological needs for onboarding and offboarding of employees.
• Maintain up-to-date records of software licenses and technology assets.
• Help promote awareness of tools, systems, and processes supported by MSP.
• Track device assignments and maintain asset documentation.
• Act as an internal point of contact for technology-related requests.
• Communicate IT updates and timelines to internal stakeholders.

• 1–3 years of IT support, administrative, or coordination experience
• Occasional travel to local office or project sites may be required.
• Associate or bachelor’s degree preferred
• Ability to manage tasks independently and collaborate with cross-functional teams
• Strong communication, follow-through, and organizational skills
• Employment is contingent upon successful background check and drug screening.
• User-Focused Communication: Interface effectively with employees and external IT support teams.
• Experience working with MSP’s is a plus

Pay: $60,000 - 65,000 with bonus eligibility up to 15% of base salary

Work Hours: Standard M-F, with flexibility for start time

• Generous PTO and paid holidays
• Professional growth and development opportunities
• 100% company-paid life insurance
• 401(k) with company match
• Employer funded Health Reimbursement Account (HRA)
• Opportunities to volunteer and give back through community initiatives & many more.
• Competitive salary
• 100% company-paid health insurance (medical, dental, vision) for employees and eligible dependents
• Bonus eligibility up to 15% of base salary