Internal Sales Agent

Description

• Develop knowledge of other roles within the team and be able to provide cover as far as possible.
• Take payment for cash sale jobs.
• Identify opportunities to add value and contribute to the success of the customer’s business.
• Efficiently handle all customer written and verbal enquiries in a timely manner.
• Make regular sales calls to existing portfolio customers to an agreed call plan with specific call objectives and working to Customer Management Plans.
• Work with DSM to conduct market analysis including assessments of demand, customer segmentation and location and capability of competitors.
• Effectively develop and maintain a good level of team morale, supporting colleagues to achieve the area’s business goals and objectives
• Identify and develop relationships with key prospects and decision makers of existing customers effectively communicating Heidelberg Materials value, unique selling proposition and differentiators.
• Be able to create, alter and confirm new customer orders whether on account or as a cash sale, completing all necessary customer order details within the Company’s SAP Order Management system, such as customer name, billing address, delivery address, full customer contact name and telephone number; order date, delivery time, type of product ordered using the material search function to locate the required product, quantity of the product required
• Navigate systems efficiently and accurately, keeping the customer informed at all times
• Generate accurate quotations, with particular focus on technical requirements, in a timescale to meet customers’ reasonable needs.
• Price cash sale enquiries in line with cash sale pricing policy.
• Liaise with other internal and external Heidelberg Materials team members in relation to customer orders, pricing, products, delivery matters via phone and email
• Generate new business through structured, proactive outbound calls and planned follow up.
• Where able, investigate and resolve customer issues and complaints through actively listening and proactively looking for suitable solutions for the customer that is not detriment to the Heidelberg Materials business
• Where necessary, escalate customer issues or order details following the correct process when the situation is outside the control, capabilities or authority of the job incumbent.
• Price jobs for specific customers to agreed volume levels in line with pricing guidelines agreed with the DSM and CSL.

Requirements

• Understand basics of order placement so as to be able to place customer orders if temporarily covering for Shipper role.
• Ask relevant questions and communicating in an empathic, confident and assertive manner

Benefits

• Wellbeing & Development: Employee Assistance Programme, retail discounts, and continuous learning opportunities
• Competitive Package: Salary, bonus incentives, generous pension, and life assurance
• Family-Friendly Policies: Enhanced support for maternity, paternity, adoption, IVF, neonatal care, and menopause
• Inclusive Culture: Paid volunteering day and active employee communities (LGBTQ+, Women in STEM, Armed Forces, and more)
• Work-Life Balance: 27 days holiday (plus bank holidays), agile/flexible working, holiday purchase, and sabbatical options, Season and travel ticket loans

Training + Development

Interview process

Visa Sponsorship

Security clearance