Director of Partner Management

Description

Nexamp is hiring for a Director of Partner Management & Operations is responsible for leading Nexamp’s third-party sales partnerships, with a particular focus on residential door-to-door (D2D) vendors. This impactful role drives partner strategy, operational excellence, and compliance across all vendor engagements. By providing strategic oversight, operational rigor, and performance accountability, the Director ensures that vendor relationships not only meet but exceed Nexamp’s growth, quality, and regulatory goals.

• Identify and resolve operational bottlenecks in collaboration with cross-functional teams (Sales, CX, Legal, Product, etc.).
• Establish, track, and report on key vendor performance metrics (sales conversion, quality, compliance).
• Lead quality assurance initiatives, including monitoring issue resolution, TPV (third-party verification) processes, and trend reporting.
• Provide actionable insights through data analysis and dashboard reporting.
• Implement scalable systems, tools, and workflows that support vendor success while ensuring compliance with regulatory standards.
• Own the overall strategy, management, and success of Nexamp’s residential sales vendor program.
• Oversee vendor onboarding, training, and ongoing support to drive consistent results.
• Drive accountability by creating performance improvement plans where necessary.
• Manage and mentor Partner Managers and Community Engagement Associates (direct or matrixed).
• Continuously improve QA protocols and vendor training to ensure best-in-class compliance.
• Partner with Legal and Compliance to enforce D2D regulatory requirements and internal standards.
• Build and maintain senior-level relationships with vendor leadership teams.
• Develop and maintain detailed process documentation and training resources.
• Provide strategic direction to vendors, ensuring alignment with Nexamp’s growth targets and sales quality standards.
• Build a high-performing team with a culture of accountability, collaboration, and operational rigor.
• Lead the design and optimization of end-to-end vendor operational processes (from onboarding through performance management).
• Serve as a subject matter expert and senior advisor on vendor strategy and operations across the organization.

Requirements

You will be hybrid out of Boston, MA. You will report to the SVP, Marketing, Brand & Customer Experience.

The ideal candidate brings deep experience in sales vendor management, operational process improvement, and leadership. You will serve as a strategic partner internally and externally, balancing performance management with innovation in vendor programs.

• Background in community solar or renewable energy industries is preferred.
• Proven track record of scaling and managing third-party vendor sales programs.
• Ability to ask appropriate questions, analyze data, identify the root causes of problems, and present creative solutions.
• Expertise in building strong internal and external relationships with customers and stakeholders, instilling trust and loyalty across the industry.
• Program management certification or formal process improvement training (e.g., Lean Six Sigma) is preferred.
• Eagerness to develop a fundamental understanding of how Nexamp operates and then apply that knowledge effectively to inform business decisions.
• Experience in showcasing initiative to make improvements to current work, processes, products, and services across the organization. We value accountability and an ownership mentality.
• Experience creating or managing a vendor quality assurance program is preferred.
• Knowledge of legal and regulatory requirements for door-to-door sales is preferred.
• Program management experience with a variety of internal and/or external partners is preferred.
• Familiarity with regulatory requirements for residential sales, ideally within energy, solar, or adjacent industries.
• Exceptional analytical skills, with advanced ability to interpret data and generate insights.
• Own forecasting, pipeline visibility, and vendor sales capacity planning.
• Demonstrated experience in effectively communicating information, ideas, and perspectives with people inside and beyond your organization.
• Experience managing 3rd party sales vendors, b2b sales partners, or subcontractors, particularly in the community solar industry is preferred.
• Experience with Salesforce and advanced Excel/data analysis tools preferred.
• Direct experience managing large-scale door-to-door or B2B vendor programs is preferred.
• 8+ years in vendor management, B2B partnerships, channel sales, or program management, with at least 3–5 years in a leadership role.
• Prior experience in, or knowledge of, Community Solar Markets & Policy is preferred.
• Skilled in executive-level communication, negotiation, and vendor relationship management.
• Strong operational background with expertise in process design, systems implementation, and continuous improvement.

Benefits

Not only will you get to take part in meaningful work and have the chance to change the world alongside innovative, dedicated, and motivated peers, but you will also have access to all the benefits that Nexamp offers! This includes our competitive compensation package; a 401(k) employer-match; health, dental, and vision insurance starting day one; flexible paid time off and holiday PTO; commuter benefits, and cell phone reimbursement. We have headquarters in Boston, MA and Chicago, IL, in addition to growing offices nationwide. We provide healthy snacks, coffee, service days and other volunteer opportunities, company outings, and more!

This is where you can learn from industry leaders and become one yourself. It's fast-paced, mission-based work that challenges the status quo. Be on the team that's changing the world.

The reasonably estimated salary for this role at Nexamp ranges from $125,000 - $155,000. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual bonus programs based on individual and company performance, non-annual sales incentive plans, or other non-annual incentive plans). Additionally, you may be eligible to participate in the Company’s stock option plan. Actual base salary may vary based upon, but is not limited to, skills and qualifications, internal equity, performance, and geographic location.

Training + Development

Interview process

Visa Sponsorship

Security clearance