Facilities Assistant

Description

• Visitor Engagement: Build rapport with frequent visitors, keeping the team informed about their preferences. Act as a host in the Lobby area.
• Interlock: Act as an interlock between service teams and support the management team to coordinate their response to issues affecting colleague experience
• Team Collaboration: Work closely with client workplace experience teams to support their initiatives, activities and events.
• Professional Conduct: Maintain a high level of professionalism, adhering to company policies and procedures.
• Manage Key Areas: Daily ownership of the physical touchpoints, ensuring all colleague and client facing areas are set to agreed layouts, fabric, and housekeeping standards, and all working as intended
• Facility Coordination: Support facilities management and the wider FOH team to proactively manage the workspace, ensuring compliance and maintaining high service standards.
• Efficient Check-ins: Manage visitor check-ins and check-outs, ensuring smooth access and departure processes.
• Queue Management: Proactively manage queues to streamline arrival and departure experiences.
• Effective Communication: Address and resolve visitor and colleague requests efficiently, ensuring clear and timely follow-up.
• Routine Checks and Audits: Perform floor walks and service audits, logging any necessary work orders, and seeing through to resolution
• Technical Expertise: Offer first class meeting room first fix AV support. Undertake regular checks of AV kit to ensure it is working at all times.
• Point of Contact: Act as the eyes and ears in the absence of the Facilities Manager, and running team briefings or huddles
• VIP Services: Ensure VIP guests receive exceptional service and satisfaction.
• Visible Support: Act as a tangible and accessible point of service for all inquiries whilst moving throughout the office.
• Warm Welcomes: Greet and assist all visitors and colleagues with a professional, concierge-level approach.
• Administration: Maintain trackers, logs and digital records. Preparation of reports. Ordering office peripherals, stock, and uniforms.
• Meeting Rooms and Porterage: Own the set up and reset of meeting rooms and event spaces to specified layouts
• Query Management: Triage and respond to colleague queries via various platforms, ensuring all queries are acknowledged and resolved efficiently
• Escorting: Host approved contractors on site
• Role Model: Adopt the service standards and support the management team with training of fellow team members

Requirements

• IT: Ability to handle a high volume of queries over different platforms
• Presentation: Immaculate grooming and personal presentation.
• SIA Licence: To be provided
• AV: Comfortable with meeting room and event space AV equipment (MTRs, microphones and speakers, docking stations)
• Experience: Minimum 2 years at prestigious corporate workplaces, or in high-end 5* hotels.
• Communication Skills: Exceptional verbal, written, and interpersonal skills.
• Technical Proficiency: Skilled in Outlook, Word, Teams, and Chrome; experience with visitor management tools like Condeco.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance