Provides water services and wastewater treatment to homes, businesses, and industries across Ireland.
Collaborate with key internal stakeholders across the Uisce Éireann business
Support the delivery of network development work when the need for new connections warrants expansion and reinforcement, working closely with the Local Authorities, Capital Delivery and/or 3rd party delivery partners
Customer Operations develop, deliver and support excellent customer experience and service to both domestic and non-domestic customers within a regulated industry. Customer Operations is responsible for managing the customer relationship with the Customer Contact Centre, ensuring timely and accurate customer billing services and effectively implementing the Uisce Éireann customer strategy.
Contribute to the development of business processes/ procedures as may be required
Liaise with Senior/ Design Engineer in relation to any identified technical requirements for Work Orders
Connections and Developer Services (CDS) are responsible for the customer engagement and stakeholder relationship management of all connections to the Uisce Éireann network. The CDS team manage the customer journey from development concept design, statutory planning process, pre-connection, technical design, site quality assurance, vesting of new asset and final connection and metering, including developing commercial/technical customer agreements, and managing customer funding in adherence to all technical standards, connection charging policy and governance requirements. CDS are responsible for delivering a highly effective customer service, including reviewing, and implementing solutions to meet changing customer needs. Collaboration with several key business partners is essential for the successful delivery of connections on behalf of the customer.
Contribute to achieving the objectives and targets of the Customer Operations Business plans
Conduct site assessments in accordance with Uisce Éireann Health and Safety Policy and Standards, and input requirement into Work Order
Perform adoption inspections and testing as necessary
Assess plans received with customer applications for further technical investigations e.g. future inspection of site
Liaise with Customer team in arrangement of site visits
Provide support to the Connections & Developer Services senior management team as required
Conducts duties and responsibilities in accordance with Uisce Éireann’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of UÉ business information, and delivery of critical services, in accordance with the NIS Directive and any other relevant cybersecurity regulation.
Ensure compliance with New Connection Standards and Policies in field work
Carry out technical and field assessment of the New Connections application as maybe required
Document results of inspections and approve/close Work Order as applicable
Ensure provision of new/updated asset data to systems or the Asset Information team for update in corporate repositories
Ensure any relevant customer and premise information gets recorded in GIS systems for multiple premise applications.
Responsible for promoting and delivering health and safety commitments across Uisce Éireann and its supply chain, reinforcing positive behaviours and delivering health and safety objectives and requirements to the highest industry standards.
Monitor incoming site inspection requests in relation to non-standard New Connection applications
Liaise with Key Account Management as required to gather all relevant customer information where attending site visit
Support the delivery of the Uisce Éireann Transformation Programme, driving results required within the Directorate and supporting organisation-wide objectives.
Provide excellent customer experience through the end-to-end connections process.
Reporting into the Seior Field Engineer, The Field Engineer will be responsible carrying out site visits for non-standard new Connections applications, performing site assessments, and creating Work Orders for non-standard new connections within a given region. The role holder will work closely with 3rd parties assigned to work in the field ensuring the delivery of onsite connections services. The Field Engineer will also support the delivery of connections-related network reinforcement schemes driven by connections demand, working with counterparts from Capital Delivery, Local Authorities, or 3rd party service providers.
Proven track record with dealing with complex issues, proactively and in a timely fashion along with the ability to communicate information to others
Full, clean and valid Irish category B Driving licence
Strong analytical skills and ability to identify and analyse problems and make improvement decisions that benefit the team/communities.
Ability to develop and maintain effective effective partnerships with key stakeholders internally and externally
Ability to proactively identify new areas of improvement and implement new ways to do things.
A minimum of 3 years Experience in the water, utilities or similar industries is desirable and or relevant expereince
Demonstrate adaptability and the ability to change focus and direction in line with business strategy and requirements
Experience in independently resolving customer challenges while maintaining high service standards.
Experience in taking ownership of safety responsibilities and contributing to continuous improvement initiatives
Third level qualification in Engineering, or a related degree, with at least 3 years’ experience working in connections
Experience in encouraging teamwork and knowledge-sharing to enhance team performance. Evidence of motivating colleagues to achieve shared goals and improve outcomes