Property Operations Associate

Description

• Replacing broken items and installing new furnishings or hardware.
• Liaising with housekeeping teams and service vendors to ensure smooth operations.
• Visiting and assessing units to complete recurring property management tasks.
• Think Like an Owner: Think like an owner at all times by taking accountability for all facets of unit/building performance; enhance partner satisfaction through creation of value by maximizing operating profit per unit.
• Facilitating guest relocations and planning for the next day's operations.
• Stocking supplies and handling last-minute requests or lockouts.
• Fixing in-unit issues, overseeing repairs like drywall and painting, and ensuring overall maintenance standards are met.
• Key Initiative: Identify and communicate on-site issues.
• Quality Control Leader: Establish and implement streamlined processes that ensure adherence to high-quality standards through identification of proactive improvements and effective collaboration with external partners.
• Collaborative: Works effectively with leadership and peers to meet goals and contribute to ideas that will deliver operational and experiential improvements for the department.
• Welcoming guests and enhancing their experience through thoughtful interactions, including providing local recommendations.
• Key Initiative: Complete brand standard inspections to gather property-level data.
• Key Initiative: Maintain appropriate supply inventory levels based on provided guidelines.
• Role Objective 1: Drive quality outcomes through increased guest satisfaction and company metrics.
• Role Objective 2: Complete tasks that drive productivity within the operation.
• Change Agent: Supports tactical execution of change management efforts to implement new processes, tools, or technology including, but not limited to communication plans and training development.
• Hosting VIP events and engaging with guests to create memorable experiences.

Requirements

• This role requires regular access to a reliable vehicle to use for work, a valid driver's license, and a clean driving record with proof of insurance.
• Process Minded: Effectively executes established processes with precision and surfaces process deficiencies which negatively impact the guest experience.
• Handy: Comfortable with using a toolkit and able to devise clever solutions to common minor repairs and maintenance tasks.
• Tech Savvy: Proficient with modern technology tools and effectively uses them to complete daily work.
• Smooth Operator: Approach problem resolution with confidence, empathy, and creativity to swiftly and successfully resolve guest-stated and unstated needs.

Benefits

• 401(k) plan: As you invest in yourself and your future, Kasa invests in you too: we match 100% of the first 3% of your deferred salary.
• Other Perks: Qualifying full-time roles are eligible for a wi-fi stipend, home office stipend, and more!
• Kasa Travel Credit: We love to travel! Kasa employees get an allowance of free stays with us in any of our locations, plus a discount on any night for friends and family.
• Paid Time Off: Full-time hourly Kasa employees accrue paid time off at a generous rate that increases with tenure.
• Health Coverage: We've invested in comprehensive health insurance options to help when you need it most, including a company-sponsored plan with fertility coverage.

Training + Development

Interview process

Visa Sponsorship

Security clearance